Amanda Adams
Hampton
Summary
Experienced Healthcare Administrator with over 20 years of experience in Healthcare Management. Adept at overseeing billing processes, resolving discrepancies, and maximizing revenue cycle performance. Strong communicator who can collaborate effectively with physicians, clinical teams, and business office personnel. Highly skilled in managing complex tasks, maintaining high accountability, and service delivery standards.
Overview
21
21
years of professional experience
Work History
Front Office Supervisor
Northside Hospital
07.2022 - Current
- Led a team of 16 employees across 3 offices, overseeing daily operations and ensuring seamless integration of front office workflows.
- Coordinated the onboarding and training of new hires, ensuring all staff were current with registration processes and compliance requirements.
- Acted as a liaison between front office, radiology, and clinical teams to enhance collaboration and streamline daily processes.
- Managed scheduling for staff and coordinated various operational tasks, including handling tracers, mammography backlogs, invalid encounter reports, and productivity metrics.
- Ensured all necessary reports, including radiology reports and patient forms, were accurately managed and delivered on time.
- Assisted supervisors and provided backup support for other departments as needed, demonstrating adaptability and leadership.
- Performed bank deposits for multiple offices, managing financial responsibilities for three locations.
Secretary/Scheduler
Northside Hospital
10.2014 - 07.2022
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Managed scheduling and confirmation of outpatient radiology appointments, ensuring accurate patient data entry and financial liability collection.
- Collaborated with patients and physicians to provide clear instructions and explanations for radiology procedures.
- Played an integral role in implementing the PRO process, ensuring patient information was accurately captured and communicated.
- Provided financial estimates for procedures and assisted patients with insurance verification and payment collection.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Volunteered to help with special projects of varying degrees of complexity.
Insurance Verification Manager
OMI Diagnostics
01.2006 - 10.2014
- Managed a team responsible for verifying insurance benefits and obtaining prior authorizations for outpatient diagnostic radiology procedures across five locations.
- Worked closely with billing managers to ensure the claims process adhered to payer guidelines, CPT, ICD-9, and prior authorization requirements.
- Managed the entire claims life cycle, from submission to resolution, ensuring timely and accurate insurance claims processing.
- Worked directly with attorneys on Med-pay, Workers' Compensation claims, and liens, ensuring all legal documentation was accurately processed.
- Identified and resolved billing discrepancies by working collaboratively with the billing department.
- Maintained strong working knowledge of contract rates for various insurance payers, ensuring accurate billing of copays, co-insurance, and deductibles.
- Actively collaborated with department managers to resolve operational issues, drive process improvements, and enhance customer service.
Front Office Lead/Coordinator
Atlanta Medical Center
04.2004 - 01.2007
- Scheduled and registered patients while ensuring the accuracy of insurance eligibility and benefits verification.
- Assisted in the submission of claims by reviewing insurance coverage, coding, and confirming necessary documentation.
- Demonstrated strong leadership skills by mentoring junior staff members on proper procedures and etiquette for dealing with customers.
- Oversaw daily front office operations, delegating tasks as necessary to maintain an efficient workflow.
Education
Associate of Arts - Healthcare Administration
University of Phoenix
Tempe, AZ02-2017
CHAA Certification
06-2024
CRCR Certification
05-2024
Skills
- Team Development
- Revenue Cycle Optimization
- Accurate Data Entry
- Authorization Management
- Insurance Eligibility Verification
- Office Management Expertise
- Effective Leadership
- Effective Issue Resolution
- Compliance Training Development
- Efficient Task Prioritization
- Strong Organizational Skills
- Performance Management
Timeline
Front Office Supervisor
Northside Hospital
07.2022 - Current
Secretary/Scheduler
Northside Hospital
10.2014 - 07.2022
Insurance Verification Manager
OMI Diagnostics
01.2006 - 10.2014
Front Office Lead/Coordinator
Atlanta Medical Center
04.2004 - 01.2007
Associate of Arts - Healthcare Administration
University of Phoenix
CHAA Certification
CRCR Certification
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