Results-driven Certified Veterinary Practice Manager with 10+ years of progressive leadership in hospital operations, financial management, and team development. Proven success supporting multi-site performance, mentoring emerging leaders, and implementing revenue-driving programs. Consistently delivers hospitals that outperform budget targets while building high-retention, high-engagement teams. Prepared to scale operational excellence across multiple locations in a regional leadership role.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Practice Manager
McDonough Animal Hospital
02.2019 - Current
Direct full hospital operations including financial performance, staffing strategy, workflow, and culture.
Exceeded 2025 financial targets by maintaining COGS at 16.4% and consistently delivering labor hours under budget for the year.
Trusted to support operational alignment across two hospitals, reinforcing leadership continuity and performance standards.
Spearheaded implementation of Snout Wellness Plans at two locations — with one hospital sustaining 20+ new memberships monthly, driving predictable recurring revenue.
Mentor practice managers, strengthening leadership capability and Alliance Animal Health operational consistency.
Designed and deployed standardized operating procedures for two hospitals that improved efficiency, accountability, and training adoption.
Partner with clinical leadership to optimize formulary strategy and control in-house drug spend.
Strategically partnered with pharmaceutical and equipment vendors to optimize purchasing, control costs, and maintain operational continuity.
Cultivate a transparent, growth-focused culture emphasizing engagement, development, and retention.
Veterinary Assistant/Lead Surgical Assistant
Fairview Animal Hospital
03.2016 - 02.2019
Promoted internally in recognition of clinical skill, leadership potential, and operational reliability.
Oversaw surgical readiness by maintaining anesthesia machines, sterilization standards, and all diagnostic equipment to ensure patient safety and procedural efficiency.
Managed inventory and ordering for diagnostic machines, preventing workflow disruptions and supporting consistent patient care.
Assisted in room appointments for annual wellness and sick visits, strengthening client trust through clear communication and compassionate care.
Built strong rapport with clients, contributing to a positive hospital experience and long-term retention.
Trained team members on surgical support protocols and equipment handling.
Education
CVPM certification -
VHMA
11.2023
Veterinary Practice Management Certificate - undefined
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