Amanda Akins
Temple
Summary
Business professional prepared to drive office efficiency and productivity. Extensive experience in overseeing daily operations and improving office workflows. Known for strong team collaboration and adaptability to changing needs. Proficient in managing office systems and facilitating communication. Brings strong focus on team collaboration, strategic planning, and achieving results. Adept in financial management, operational efficiency, and staff development. Known for reliability, adaptability, and effective communication.
Overview
2026
2026
years of professional experience
Work History
Business Office Manager/Human Resources
Salterra at Ashbrook by Leisure Care
Villa Rica, GA
03.2022 - 01.2026
- Managed daily office operations, ensuring smooth workflow and compliance with policies
- Supervised administrative staff, providing training and mentorship to enhance performance
- Developed and implemented efficient office procedures, improving overall productivity
- Coordinated budgeting processes, tracking expenses to maintain financial accuracy
- Oversaw vendor relationships, negotiating contracts to optimize service quality and costs
- Analyzed financial reports, identifying trends to support strategic decision-making
- Led team meetings to align goals and improve communication across departments
- Streamlined record-keeping systems, enhancing accessibility and data integrity
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Oversaw inventory management, maintaining optimal levels of supplies while minimizing costs.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
- Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
- Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
- Implemented employee training programs, increasing overall staff competency and reducing skills gaps.
- Developed and maintained strong relationships with vendors, negotiating contracts for cost savings and improved service quality.
- Streamlined office communications by creating clear channels for information sharing and collaboration among team members.
- Coordinated office events and staff training sessions, boosting morale and enhancing skill sets across team.
- Improved client satisfaction by developing customer feedback system and addressing concerns promptly and effectively.
- Standardized document handling procedures to enhance accessibility and retrieval times for critical information.
- Increased team productivity with introduction of flexible work schedules, accommodating personal needs while ensuring coverage.
- Managed allocation and maintenance of office space and equipment, optimizing resources for maximum efficiency.
- Oversaw recruitment and onboarding process for new employees, ensuring smooth integration into company culture and workflow.
- Enhanced office operations efficiency by streamlining filing systems and digitizing essential records.
- Negotiated contracts with vendors, securing cost-effective services and supplies for office.
- Coordinated with IT department to resolve technical issues swiftly, minimizing downtime and maintaining operational continuity.
- Streamlined invoice processing to ensure timely payments to suppliers, improving relationships and trust with key partners.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Completed bi-weekly payroll for employees.
- Kept high average of performance evaluations.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Interceded between employees during arguments and diffused tense situations.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Worked with systems such as : Yardi, Microsoft Office, Relias, Engage, Tels, Webclock, Sympler, DSSI, Concur, Certiphi, Concernta Hub, Procurement, ADP, AVID, Webstore, Clickpay, MRI, Apollo Hub, ECT.
- Experience with: Rent Collection and depositing, Employee onboarding. HR , Lease signing and Tours,
- Employee and Residential filing, I9, Invoicing , AP and AR, Ect.
Front Desk Clerk
Prime Immediate Care
Douglas, GA
09.2005 - 12.2006
- Greeted and assisted patients, ensuring a welcoming environment and efficient check-in process.
- Managed appointment scheduling and patient inquiries using electronic health record systems.
- Processed patient registrations and insurance verifications accurately to minimize delays.
- Collaborated with medical staff to streamline patient flow and enhance service delivery.
- Maintained cleanliness and organization of front desk area, contributing to overall clinic operations.
- Handled cash transactions and processed payments, ensuring financial accuracy and security.
- Provided support in handling patient complaints, resolving issues promptly to improve satisfaction.
- Trained new front desk clerks on procedures, enhancing team performance and service quality.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Provided exceptional customer service for a positive guest experience, resulting in repeat business.
- Collected room deposits, fees, and payments.
- Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
- Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
- Contributed to team goals by maintaining a positive attitude and supporting coworkers during busy periods or challenging situations.
- Stayed knowledgeable about hotel services, local attractions, and events to provide accurate information to guests upon request.
Medical Records File Clerk
Cobb Health System
Cobb County, GA
10.2003 - 12.2005
- Organize and maintain medical records to ensure compliance with healthcare regulations
- Retrieve patient information promptly to support clinical staff in providing quality care
- Input data into electronic health record systems enhancing data accuracy and accessibility
- Assist in training new staff on filing protocols and system navigation for improved efficiency
- Verify completeness of medical documents before archiving, ensuring documentation standards are met
- Collaborate with healthcare professionals to resolve discrepancies in patient records promptly
- Implement improvements in filing processes leading to streamlined record retrieval times
- Monitor inventory of medical forms and supplies, facilitating uninterrupted operation of record management
- Maintained patient confidence by keeping patient records information confidential.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Facilitated smooth communication between departments with timely distribution of requested medical records.
- Aided in the preparation for audits by reviewing files for completeness and compliance with regulatory requirements.
- Pulled patient charts for physicians to prepare physicians for appointments.
- Participated in ongoing training sessions to stay current on industry best practices and new technologies related to medical records management.
- Maintained strict adherence to facility policies regarding the release of information for legal proceedings or third-party requests.
- Assisted in the development of new file clerks by providing mentorship and sharing expertise in medical records management.
- Provided exceptional customer service while addressing inquiries from patients, healthcare providers, and insurance companies regarding medical records requests.
- Managed inventory of office supplies specific to the Medical Records Department, ordering additional materials as needed.
- Collaborated with other file clerks to maintain organization and cleanliness within the medical records department.
- Initiated patient medical records by creating and processing patient care record folder with patient demographics and medical history information.
- Assisted in maintaining HIPAA compliance through proper handling, storage, and disposal of sensitive information.
- Gathered patient information by collecting demographic information from variety of sources.
- Contributed to the transition from paper-based to electronic records systems, ensuring accuracy and accessibility.
- Assigned and stamped identification numbers and codes to index materials for filing.
- Enhanced file retrieval efficiency by implementing a color-coded filing system for physical medical documents.
Child Care Worker/Front Office Assistant
Majestic Learning Center
Douglasville, GA
- Assisted in creating engaging lesson plans based on developmental milestones.
- Assisted in potty training and toilet hygiene.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Documented children's growth and development.
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments, facilitating effective information flow and collaboration.
- Maintained accurate filing systems, enhancing document retrieval and organizational efficiency.
- Assisted in managing office supplies inventory, optimizing procurement processes and reducing waste.
- Developed and implemented procedures for handling customer inquiries, improving response times and satisfaction.
- Supported onboarding of new staff by preparing training materials and conducting orientation sessions.
- Streamlined appointment management using scheduling software, increasing overall operational efficiency.
- Provided administrative support to senior management, contributing to project coordination and execution tasks.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Reviewed and updated customer information in database for accuracy.
- Increased client retention by providing exceptional service while managing check-in and check-out processes.
- Provided consistent care and support, fostering a safe environment for all children.
- Communicated effectively with parents regarding children's progress and behavior.
- Implemented health and safety protocols to ensure well-being of children.
- Organized educational games that enhanced cognitive skills and teamwork among peers.
- Collaborated with colleagues to develop individualized care strategies for diverse needs.
- Monitored behavioral patterns, addressing concerns proactively to support emotional growth.
- Maintained a safe and clean environment for the children by adhering to health and safety protocols.
- Established rapport with parents during pick-up and drop-off times, fostering open lines of communication.
- Enhanced children''s social skills by facilitating group activities and promoting positive interactions.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Promoted good behavior with positive reinforcement methods.
- Managed daily routines, including meal preparation and nap times, ensuring a structured and nurturing environment for the children.
- Promoted language development by incorporating storytelling, music, and conversation into daily activities.
- Coordinated with other staff members to plan and execute special events, such as holiday parties and community outreach programs.
- Assisted children with special needs by effectively implementing accommodations for their success in various tasks.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Improved emotional well-being of children through providing consistent support and empathy in various situations.
- Prevented behavioral issues with proactive management strategies that encouraged self-regulation among the children.
- Fostered creativity in children through engaging art projects, imaginative playtime, and other stimulating activities.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Helped children develop motor skills in preparation for preschool and kindergarten.
Call Center Customer Service Representative
Arise platform
Remote
09.2020 - 01.2023
- Assisted customers with inquiries and issues, ensuring accurate information delivery.
- Utilized CRM software to document customer interactions and track service requests.
- Adapted quickly to new processes and procedures to enhance customer satisfaction.
- Resolved conflicts by applying effective communication techniques and problem-solving skills.
- Collaborated with team members to share insights and improve service workflows.
- Monitored service metrics to identify areas for improvement in customer interaction quality.
- Developed strategies for handling high-volume call periods, maintaining service level standards.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Documented and detailed calls and complaints using call center's CRM database.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Addressed customer account discrepancies and concerns.
- Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
- Achieved high-quality service by adhering to company policies and procedures during each interaction.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
- Detailed payment options and explained price, receipt and billing details to customers.
- Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
- Educated customers about billing, payment processing and support policies and procedures.
Kitchen Cook/Aide
Dawson Springs Health and Rehab/Tradewater Health and Rehabilitation Center
Dawsonsprings, KY
10.2009 - 10.2010
- Prepared and cooked menu items according to recipes and standards.
- Maintained cleanliness and organization of kitchen workspace and equipment.
- Assisted in inventory management and ensured proper stock levels of ingredients.
- Collaborated with team members to streamline food preparation processes.
- Implemented safety protocols to minimize hazards in kitchen operations.
- Trained new staff on cooking techniques and kitchen procedures.
- Monitored food quality and consistency throughout service periods.
- Developed creative daily specials to enhance customer dining experience.
- Cleaned and sanitized work areas, utensils and equipment.
- Boosted customer satisfaction with timely meal preparation, meeting strict deadlines during peak service hours.
- Collaborated with fellow kitchen staff, effectively managing multiple tasks for seamless operations.
- Maintained a clean and organized workspace, adhering to strict health and safety standards for optimal kitchen performance.
- Reduced food waste by implementing proper storage techniques and inventory management.
- Enhanced kitchen efficiency by streamlining food preparation and cooking processes.
- Demonstrated excellent problem-solving skills under pressure, resolving issues efficiently while maintaining composed demeanor throughout busy shifts.
- Ensured high-quality dishes by consistently following standardized recipes and presentation guidelines.
- Adapted quickly to changing circumstances, adjusting recipes or cooking methods as needed based on ingredient availability or customer requests.
- Coordinated with front-of-house staff to ensure clear communication of special orders or dietary restrictions from customers during service hours.
- Supported the executive chef in daily operations, working collaboratively to meet high standards for food quality and customer satisfaction.
- Prepared dishes for various dietary needs, demonstrating flexibility and skill in accommodating diverse guest preferences while maintaining taste and presentation standards.
- Contributed to menu planning, incorporating seasonal ingredients for fresher, more appealing dishes.
Housekeeping and Laundry Attendant
Dawson Springs Health and Rehab/Tradewater Health and Rehabilitation Center
Dawson Springs, KY
10.2008 - 10.2009
- Maintained cleanliness and organization of guest rooms, ensuring high standards of hygiene.
- Operated industrial laundry equipment to efficiently clean linens and garments.
- Implemented proper handling and storage techniques for cleaning supplies and chemicals.
- Assisted in training new staff on housekeeping protocols and safety procedures.
- Inspected rooms for quality assurance, reporting maintenance issues promptly.
- Collaborated with team members to optimize workflow and enhance service delivery.
- Streamlined laundry processes, reducing turnaround time for linen availability.
- Developed inventory tracking system for cleaning supplies, minimizing waste and shortages.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Raised cleanliness standards in guest rooms by routinely inspecting completed work for quality assurance purposes.
Education
Associate's degree - Medical Business Office Administration
Ultimate Medical Academy
Tampa, FL12-2025
High school diploma -
Lithia Springs Comprehensive High School
Lithia Springs, GA05-2003
Skills
- Medical Terminology
- Vital signs
- Closing sales
- Microsoft Office
- Medical Scheduling
- Supervising experience
- QuickBooks
- Budgeting
- Patient monitoring
- Patient care
- Cash handling
- Customer service
- Microsoft Word
- Microsoft Outlook Calendar
- Leadership
- Microsoft Powerpoint
- Cold Calling
- Currently in school for medical and business management
- Pediatrics
- Conducting sales calls
- Dementia care
- Insurance Verification
- Administrative experience
- Team management
- Clerical experience
- Multi-line phone systems
- Anatomy knowledge
- Initial Contact (sales skills)
- HIPAA
- Food Preparation
- Interpersonal skills
- Office record organization
- Cold calling
- Medical office experience
- Organizational skills
- Orthopedics
- Medical receptionist
- Care plans
- Management
- Urgent care
- Laundry
- Microsoft Outlook
- Communication Skills
- Sales negotiation
- Urgent care center
- Meal preparation
- Long term care
- Experience with Children
- Sales
- Office management
- Front desk
- English
- Client interaction via phone calls
- Technical Support
- Medical Records
- Phone Etiquette
- Typing
- Patient observation
- Telemarketing
- Phone communication
- Medical Office Experience
- Sales presentations
- Technical support
- Medical terminology
- Medical records
- EMR systems
- Vital Signs
- Technical Proficiency
- Computer Skills
- Meal Preparation
- Professional networking
- Cleaning
- Outpatient
- Kitchen experience
- Patience and empathy
- Cleaning and sanitizing
- Health and wellness promotion
- Positive reinforcement
- Rapport building
- Schedules and routines
- Deadline management
- Account reconciliation
- Staff training and development
- Office administration
- Employee onboarding
- Payroll and budgeting
- Payroll processing
- Credit and collections
- Relationship building
- Records management
- Administrative support
- Business operations management
- Documentation and control
- Document management
- Expense reporting
- Scheduling and calendar management
- Payroll management
- Human resources management
- Policy and procedure modification
- Human resources
- Workflow planning
- Contract negotiations
- Business recordkeeping
- Financial administration
- Sales support
- Training and coaching
- Inventory control
- Meeting facilitation
- Event coordination
- Expense tracking
- Electronic medical records (EMR) systems
- Home healthcare management
- Office inventory oversight
- Spreadsheet and database creation
- Office management software
- Vendor engagement
- File systems maintenance
- Decision-making
- Staff training
- Staff management
- Goal setting
- Process improvement
- Business administration
- Time management
- Attention to detail
Timeline
Business Office Manager/Human Resources
Salterra at Ashbrook by Leisure Care
03.2022 - 01.2026
Call Center Customer Service Representative
Arise platform
09.2020 - 01.2023
Kitchen Cook/Aide
Dawson Springs Health and Rehab/Tradewater Health and Rehabilitation Center
10.2009 - 10.2010
Housekeeping and Laundry Attendant
Dawson Springs Health and Rehab/Tradewater Health and Rehabilitation Center
10.2008 - 10.2009
Front Desk Clerk
Prime Immediate Care
09.2005 - 12.2006
Medical Records File Clerk
Cobb Health System
10.2003 - 12.2005
Child Care Worker/Front Office Assistant
Majestic Learning Center
Associate's degree - Medical Business Office Administration
Ultimate Medical Academy
High school diploma -
Lithia Springs Comprehensive High School