Amanda Avalos
Lenox
Summary
Proven professional with extensive experience at Tifton Harley-Davidson, excelling in title processing and customer service. Demonstrated adaptability and efficiency, enhancing workflow and reducing errors by 30%. Skilled in document verification and fostering positive client relationships, consistently prioritizing accuracy and satisfaction.
Detailed Tag and Tile Clerk with 3 years of self-taught experience preparing and processing title documents to transfer ownership. Expertise in checking documents for completeness, preparing routine reports and maintaining electronic and paper records. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Tag and Title Clerk
Tifton Harley-Davisdon
01.2021 - Current
- Communicated with customers to resolve common title issues.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Used Xerox machines and reader and printer machines to make, file, and distribute copies of recorded documents.
- Contacted Georgia Motor Vehicle Department to determine status of pending titles.
- Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
- Calculated and remitted state sales tax, service, and other charges.
- Organized and prepared tax and title documents to transfer ownership of property.
- Demonstrated adaptability during peak periods by multitasking and being flexible in handling various tasks at hand.
- Improved customer service by providing knowledgeable guidance on tag and title requirements and procedures.
- Enhanced workplace morale through active participation in office events such as staff meetings or team-building activities.
- Coordinated effectively with local Department of Motor Vehicles representatives for smooth processing of all required documentation.
- Assisted customers with completing necessary paperwork, resulting in increased satisfaction rates.
- Performed regular audits of inventory and supplies, minimizing shortages that could disrupt operations.
- Managed high volumes of transactions while maintaining attention to detail and accuracy, leading to a decrease in errors.
- Ensured compliance with state regulations by diligently reviewing documents for accuracy and completeness.
- Collaborated with team members to optimize workflow processes, enhancing overall productivity levels.
- Maintained accurate records, ensuring timely and error-free processing of all transactions.
- Organized physical files efficiently, enabling easy retrieval of information when needed for future reference or audits purposes.
- Reduced wait times for customers by consistently prioritizing tasks and staying organized.
- Contributed positively as a team member through open communication channels which ultimately led towards achieving departmental goals.
- Developed strong professional relationships with customers, fostering trust and loyalty to the business.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
Shipping and Receiving Clerk
Tifton Harley-davidson
06.2020 - 01.2021
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Reviewed order data to verify transactions and shipping dates.
- Verified transactions, product orders, and shipping dates and entered information into databases and reports.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Collaborated with internal departments to verify customer satisfaction and order accuracy.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Sorted and delivered materials to different work areas and staff.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Processed required paperwork to expedite handling of shipped and received goods.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Conducted research to address shipping errors and packaging mistakes.
Receptionist
Tifton Harley-davidson
06.2018 - 06.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
Education
High School Diploma -
Tift County High School
Tifton, GA05.2015
Skills
- Title processing
- Filing systems
- Document Verification
- Deadline Management
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Professionalism
- Researching skills
- Continuous Improvement
- Legal Documentation
- Proficient in Title Tech
Additional Information
I have worked closely with accounting. I have experience with the following:
- Daily deposits
- Funding
- Floor Planning
- Product Cancellations
- Remittance
- Entering new units into the system
- Distributing change to all departments
Timeline
Tag and Title Clerk
Tifton Harley-Davisdon
01.2021 - Current
Shipping and Receiving Clerk
Tifton Harley-davidson
06.2020 - 01.2021
Receptionist
Tifton Harley-davidson
06.2018 - 06.2020
High School Diploma -
Tift County High School
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