Amanda B. McKay
Austell
Summary
Experienced with collections management, focusing on reducing delinquency rates and improving recovery processes. Utilizes team leadership and strategic planning to drive success. Track record of fostering collaboration and achieving results in dynamic settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Collections Supervisor
DBCI/Janus
02.2020 - Current
- Supervise and lead a team of twelve collection agents, setting performance goals and monitoring productivity
- Develop and implement collection strategies and procedures, enhancing efficiency and effectiveness
- Handle complex customer accounts and disputes, maintaining high standards of customer service
- Negotiate payment arrangements and settlements, achieving favorable outcomes for the company
- Analyze collection data to identify trends, prepare reports, and recommend improvements
- Review and update collection policies and procedures to ensure compliance and effectiveness
Accounts Receivable/Credit Specialist
DBCI/Janus
04.2020 - 10.2023
- Manage over 400 customer accounts, preparing statements, bills, and invoices
- Reduce Days Sales Outstanding (DSO) and improve cash flow through proactive account management
- Generate weekly aging reports and set up new contracts/accounts in the accounting system
- Calculate discounts, credits, and lead process improvements to ensure prompt payments
- Contact clients with past-due accounts to discuss payment plans and restructuring options
- Resolve billing variances and maintain system accuracy through detailed research
Receptionist/Administrative Assistant
DBCI/Janus
02.2020 - 04.2020
- Managed incoming and outgoing mail for multiple states and handled all regional communications
- Operated a switchboard for Texas, Arizona, and Georgia, providing excellent customer service
- Utilized Fortis for indexing and managed miscellaneous projects, including creating informational binders
Education
Business Associate - Business Associate courses
West Georgia Tech College
04.2009
Microsoft Excel and Financial Modeling Courses -
03.2025
Dual Diploma - Prep and Tech
Chapel Hill High School
05.2008
Skills
- Microsoft Word
- Excel
- Outlook
- PowerPoint
- Sage 500
- QuickBooks
- Accounts Receivable (AR)
- Credit Management
- Customer Service
- Analytical skills
- Problem-solving abilities
- Team leadership
- Performance management
- Staff training
- Team supervision
- Credit reporting
Other Employment
Available upon request.
Certification
- Microsoft Office Specialist (MOS) - Microsoft.
Timeline
Accounts Receivable/Credit Specialist
DBCI/Janus
04.2020 - 10.2023
Collections Supervisor
DBCI/Janus
02.2020 - Current
Receptionist/Administrative Assistant
DBCI/Janus
02.2020 - 04.2020
Microsoft Excel and Financial Modeling Courses -
Dual Diploma - Prep and Tech
Chapel Hill High School
Business Associate - Business Associate courses
West Georgia Tech College
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