Amanda Burton-Wiggins
Statesboro,GA
Summary
Results-oriented Scheduling Specialist with over 10 years of experience in administrative and client services, thriving under tight deadlines and achieving demanding objectives. Expertise in schedule management and appointment setting, with a proven ability to resolve conflicts and foster strong relationships. Proficient in Microsoft Office, Allscripts, and various organizational tools, ensuring accurate information entry and efficient office communication. Committed to providing exceptional support to team members and clients while maintaining a positive demeanor that enhances customer interactions.
Overview
29
29
years of professional experience
Work History
Scheduling Specialist
St. Joseph
04.2024 - Current
- Management of the incoming Doctors line, receiving 15-30 calls per day, including doctor/hospital consults via phone and email.
- Conveyed comprehensive details regarding available services and requirements.
- Fostered connections with callers to promote loyalty and support retention objectives.
- Processed all incoming and outgoing emails; sent and re- faxed email from hospital and doctor to include orders and records.
- Managed incoming calls and provided information to prospective customers.
- Served as the primary point of contact, coordinating appointments for prospective clients.
- Assisted the office manager in daily routine tasks.
Day Care Assistant
YMCA
01.2002 - 01.2003
- Performed child care at two locations of the YMCA. Tasks included child care, organization of schedule (activities, snacks, quiet time, etc.), as well as sanitation before and after each shift.
- Kept children between ages of 6 months and 5 safe and secure with vigilant oversight.
- Promoted learning and social development through structured and unstructured playtime.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Restocked supplies and personal hygiene products for use by students.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
Team Leader for SA/CIS, Resumix
Deloitte & Touche
01.1997 - 01.2001
- Reviewed and approved team schedules, performed and generated weekly performance reports, generated bi-weekly SA/CIS reports, assisted various branches set-up and maintain highly sensitive and confidential client and business accounts, researched and resolved open tickets on accounts, organized and maintained a file system for closed tickets as well as a file system for generated reports on SA/CIS accounts, data entry/10 key into SA/CIS database, worked closely with managers and supervisors on team reports, goals, and progress. In the Resumix Department I worked closely with Human Resource Personnel in regards to data entry of resumes into a newly implemented scanning database, Resumix. Worked closely with HR personnel fixing and fine tuning the new database system to fit the needs of Deloitte & Touche.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
Education
B.S. Degree - Criminology
University of West Georgia
Carrollton, GA03-2026
Undergraduate - Criminology Major
Trevecca Nazarene University
Nashville, TN05-2016
High School Diploma - undefined
Port Barre High School
Port Barre, LA01-1995
Skills
- Excel
- Word
- Various Data-Entry Systems
- Critical Thinker
- Well Organized
- Team Lead Experience
- 10-Key
- Recordkeeping
- Schedule management expertise
- Customer relations
- Professional telephone demeanor
- Cross-functional coordination
- Customer relations skills
- Recordkeeping experience
- Deadline adherence
- Professional demeanor on telephone
- Workflow optimization
- Client-specific scheduling
- Client relations
- Attention to detail
- Effective multitasking
- Recordkeeping proficiency
- Problem-solving
- Documentation expertise
- Computer skills
- Document management
- Critical thinking
- Customer service
- Microsoft Office Suite
- Strong work ethic
- Teamwork and collaboration
Timeline
Scheduling Specialist
St. Joseph
04.2024 - Current
Day Care Assistant
YMCA
01.2002 - 01.2003
Team Leader for SA/CIS, Resumix
Deloitte & Touche
01.1997 - 01.2001
Undergraduate - Criminology Major
Trevecca Nazarene University
High School Diploma - undefined
Port Barre High School
B.S. Degree - Criminology
University of West Georgia
AWARDS
Multiple Academic Honor Awards