Amanda Cooper
Hampton
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Reliable Secretary driven to promote operational efficiency through advanced administrative and decision-making abilities. Insightful and productive team member with active communication skills. Employs flexible approach to resolving daily issues.
Overview
12
12
years of professional experience
Work History
Administrative Secretary
Clayton County Transportation and Development
Jonesboro
10.2023 - Current
- Inputted data accurately into computer systems in order to generate reports or tracking documents.
- Provided administrative support to the executive team including filing, faxing, photocopying, scanning documents.
- Scheduled appointments, managed calendars, and organized events.
- Answered phones, responded to inquiries, and directed calls appropriately.
- Greeted visitors warmly and provided assistance as needed.
- Handled mail distribution duties such as sorting out incoming mail or packages for delivery or pickup.
- Monitored incoming emails and responded accordingly.
PCA/PCT
AllWays Caring Home care
Newnan
05.2020 - 10.2023
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Collaborated with family members and other healthcare professionals to develop individualized care plans for each patient's needs.
- Gave reminders about hygiene practices like brushing teeth or combing hair.
- Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
- Accompanied clients to doctor's appointments and outings when necessary.
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Monitored vital signs such as blood pressure and pulse rate for clients under medical care.
Caregiver
Covenant Health Systems
Jackson
09.2019 - 12.2019
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Coordinated transportation services for clients when necessary.
- Educated families about available resources for home health care services in the local community.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
Manager
Service Loan and Tax
Forsyth
04.2017 - 08.2018
- Ensured compliance with industry regulations and company policies.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Established processes to ensure efficient workflow throughout the organization.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Created monthly reports for senior management summarizing operational performance metrics.
- Conducted performance reviews for team members.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Teller
United Bank
Griffin
04.2016 - 04.2017
- Cross-sold additional bank products when applicable to meet customer needs.
- Explained the features of various banking products available to customers.
- Assisted customers in opening new accounts and completing required paperwork.
- Verified customers' identification to ensure compliance with laws and regulations.
- Maintained accurate records of all transactions for compliance purposes.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Explained account information to customers in detail as needed.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Maintained confidentiality of all customer records and information according to company policies.
Assistant Manager
City Finance
Griffin
06.2013 - 04.2016
- Communicated regularly with customers to gain insights into their needs.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Cash handling.
- Maintained monthly and quarterly reports
- Any and all clerical work( calling, filing, spreadsheets, etc.)
Education
GED -
Southern Crescent Technical College
Griffin, GA11-2011
Skills
- Data entry
- Calendar management
- Document preparation
- Mail distribution
- Customer service
- Microsoft Office
- Conflict resolution
- Records management
- Office organization
- Organize files
- File management
- Telephone and email etiquette
- High volume phone inquiries
- Scheduling
- Scanning and Coping
Timeline
Administrative Secretary
Clayton County Transportation and Development
10.2023 - Current
PCA/PCT
AllWays Caring Home care
05.2020 - 10.2023
Caregiver
Covenant Health Systems
09.2019 - 12.2019
Manager
Service Loan and Tax
04.2017 - 08.2018
Teller
United Bank
04.2016 - 04.2017
Assistant Manager
City Finance
06.2013 - 04.2016
GED -
Southern Crescent Technical College