Amanda Davidson

Resolved customer issues through effective communication and problem-solving skills, ensuring high levels of customer retention.
Leveraged extensive industry experience to provide expert guidance during implementation and training of new products virtually.
Acted as a liaison between clients and internal teams, effectively translating technical jargon into understandable language for diverse audiences.
Improved customer satisfaction by providing comprehensive technical support and troubleshooting for complex applications.
Evaluated and recommended third-party tools and technologies to enhance product functionality and user experience.
Developed strong relationships with clients, becoming a trusted advisor on application-specific inquiries.

• Supported quality assurance initiatives within the organization by participating in proficiency testing programs and maintaining accurate records of test results.
• Trained fellow staff on new protocols or techniques, to ensure a consistent faithfulness to the best practices throughout the microbiology department.
• Collaborated with interdisciplinary teams including Infectious Disease and Pharmacy to investigate infectious disease outbreaks, helping to identify sources and prevent further spread.
• Evaluated the efficacy of antibiotics against bacterial strains using susceptibility testing methodologies including disk diffusion and broth microdilution assays.

Resolved customer issues through effective communication and problem-solving skills, ensuring high levels of customer retention. Achieved a perfect customer satisfaction score 100% of the time.
Leveraged extensive industry experience to provide expert guidance during critical decision-making processes.
Improved customer satisfaction by providing comprehensive technical support and troubleshooting for complex applications.
Developed strong relationships with clients, becoming a trusted advisor on application-specific inquiries.
Acted as a liaison between clients and internal teams, effectively translating technical jargon into understandable language for diverse audiences.
Assisted in the development of technical documentation, enhancing user understanding and ease of use for applications.
Enhanced product adoption with tailored training sessions, increasing client confidence in product usage.
Conducted regular follow-ups with clients post-implementation, ensuring continued success in achieving desired outcomes.
Partnered with cross-functional teams to develop innovative solutions tailored to unique client needs.

• Discovered a discrepancy between the manual urine culture and urine molecular methods used. Initiated a quality assurance research project utilizing data analytics. Presented the findings to the head of Pathology which led to the implementation of new machinery and processes.
• Collaborated with Pharmaceutical team on a daily basis to develop innovative solutions for complex microbiological challenges.
• Contributed to the development of new antibiotics by conducting thorough susceptibility testing on bacterial cultures.
• Assisted in the discovery of novel microorganisms through isolation techniques and advanced molecular biology methods.
• Enhanced specimen turnaround time by utilizing molecular biology methods, such as PCR and DNA extraction.

• Successfully completed training for Siemens Healthineers Atellica machinery.
• Trained and mentored other staff members on new machinery while sharing expertise through hands-on training and guidance.
• Worked alongside Product Management and Field Application Specialists to ensure successful implementation of new machinery.
• Conducted routine maintenance on lab equipment, ensuring optimal performance and minimizing downtime due to malfunctions.
• Monitored inventory levels proactively addressing shortages before they disrupted workflow.

• Acutely and efficiently analyzed delicate test results within predetermined limits and submitted findings to central lab database.
• Identified and resolved unexpected results, looking into implementations to prevent reoccurrence of inaccurate reports.
• Utilized expertise in microbiology, chemistry, and hematology to collaborate with medical experts in proper diagnoses and treatments for patients.

• Ensured the accuracy of machinery and laboratory equipment by performing regular calibration checks and maintenance on a nightly basis.
• Maintained regulations with quality control compliance through diligent record keeping of nightly control calibration and control testing of all machinery used in the clinical laboratory.
• Enhanced patient care by accurately performing and interpreting laboratory tests in hematology, chemistry, microbiology, and blood bank departments.

• Maintained accurate documentation of experimental procedures, ensuring replicability of results in future studies.
• Conducted tests to discover biomarkers for specific types of cancer using PCR techniques including protein extraction and western blot.
• Maintained the brain cell cultures for use in research testing.