Amanda Dendy
Hartwell
Summary
Compassionate pharmacy technician known for strong organizational skills and effective communication. Proven ability to assist in patient education and medication management, contributing to improved health outcomes and customer satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walmart Pharmacy
hartwell
10.2022 - 01.2026
- Processed prescriptions accurately for customers and healthcare providers.
- Maintained inventory levels and managed medication restocking efficiently.
- Assisted pharmacists in patient consultations and medication counseling.
- Ensured compliance with safety standards and pharmacy regulations consistently.
- Operated pharmacy software for prescription management and billing tasks.
- Provided exceptional customer service to enhance patient satisfaction daily.
- Trained new pharmacy technicians on operational procedures and systems.
- Collaborated with healthcare teams to optimize patient care outcomes effectively.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Performed administrative duties such as filing, data entry, answering phones.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
- Entered patient profile information into computer systems accurately and completely.
- Established and updated patient profiles, medications and insurance details.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Maintained pharmacy inventory by restocking shelves with medications and supplies.
- Answered questions from customers regarding insurance coverage eligibility requirements.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Checked expiration dates on drug products prior to dispensing them to customers.
- Ensured accurate billing information was included on prescription orders prior to processing them.
- Followed safety protocols when handling hazardous drugs or materials in accordance with OSHA standards.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Monitored stock levels of medications in the pharmacy's inventory system.
- Maintained records of controlled substances dispensed according to state regulations.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Assisted patients in understanding their medication instructions and usage directions.
- Compiled customer demographic, allergy, and medical history background.
- Supervised inventory levels to maintain adequate supply of medications and medical supplies.
- Resolved customer complaints regarding product quality or quantity issues.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Educated patients on prescription instructions and answered questions regarding drug side effects.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Prepared prescription transfers to other pharmacies.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Interpreted and processed medication orders under supervision of pharmacist.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Conducted medication therapy management sessions under the guidance of a pharmacist.
- Managed medication inventory, including ordering and restocking medications as necessary.
- Prepared compound medications under the supervision of a licensed pharmacist.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Maintained proper storage and security conditions for drugs.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Entered prescription information into computer databases.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
- Educated patients on medication usage, potential side effects, and storage requirements.
- Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Administered flu shots and other vaccinations as certified and in accordance with pharmacy regulations.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Enhanced pharmacy efficiency by developing and implementing organizational systems.
- Assisted with pharmacy technology updates and troubleshooting to ensure efficient operation.
Certified Pharmacy Technician
Riggins pharmacy
lavoina
08.2021 - 09.2022
- Processed prescriptions accurately for customers and healthcare providers.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Assisted pharmacists in patient consultations and medication counseling.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Ensured compliance with safety standards and pharmacy regulations consistently.
- Provided exceptional customer service to enhance patient satisfaction daily.
- Collaborated with healthcare teams to optimize patient care outcomes effectively.
- Maintained inventory levels and managed medication restocking efficiently.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Maintained pharmacy inventory by restocking shelves with medications and supplies.
- Verified accuracy of patient information on prescription orders.
- Answered questions from customers regarding insurance coverage eligibility requirements.
- Entered patient profile information into computer systems accurately and completely.
- Established and updated patient profiles, medications and insurance details.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Maintained clean and organized pharmacy shelving and work areas.
- Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
- Performed administrative duties such as filing, data entry, answering phones.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Assisted patients in understanding their medication instructions and usage directions.
- Compiled customer demographics, allergies, and medical history background.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Prepared prescription transfers to other pharmacies.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Managed medication inventory by ordering and restocking medications.
- Answered telephones to respond to questions or requests.
- Maintained proper storage and security conditions for drugs.
- Operated cash registers to accept payments from customers.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
Front Desk Receptionist
Reddy Urgent Care
Hartwell
08.2019 - 11.2021
- Greeted patients warmly and managed front desk operations efficiently.
- Scheduled patient appointments using electronic health record systems.
- Verified patient insurance information and collected co-payments accurately.
- Answered phone calls and directed inquiries to appropriate staff members.
- Maintained cleanliness and organization of the reception area consistently.
- Assisted patients with check-in processes and provided necessary forms.
- Coordinated communication between medical staff and patients effectively.
- Handled patient concerns with empathy and professionalism at all times.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Responded to inquiries and room requests made online, by phone, and via email.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Input customer data into reservation systems and updated to reflect room changes.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Drafted professional business documents, spreadsheets, and correspondence.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Handled sensitive information in a confidential manner.
- Coordinated maintenance requests for office equipment and facilities.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Coordinated pick-up and delivery of express mail services.
Claims Processor
walmart
hartwell
10.2018 - 07.2019
- Processed insurance claims efficiently for Walmart customers and associates.
- Reviewed documentation to verify accuracy and completeness of claim submissions.
- Collaborated with team members to resolve complex claim inquiries promptly.
- Maintained detailed records of claims using Walmart's internal systems.
- Signed payment approvals accepted claims.
- Drafted statements of loss to summarize payments, underlying policy coverages and damages.
- Reviewed and processed claims to ensure compliance with company policies.
- Assisted in maintaining accurate records of claims and related documentation.
- Coordinated with internal departments to facilitate smooth claims processing.
Certified Pharmacy Technician
Walmart Pharmacy
Hartwell
08.2007 - 07.2018
- Processed prescriptions accurately for customers and healthcare providers.
- Maintained inventory levels and managed medication restocking efficiently.
- Assisted pharmacists in patient consultations and medication counseling.
- Ensured compliance with safety standards and pharmacy regulations consistently.
- Operated pharmacy software for prescription management and billing tasks.
- Provided exceptional customer service to enhance patient satisfaction daily.
- Trained new pharmacy technicians on operational procedures and systems.
- Collaborated with healthcare teams to optimize patient care outcomes effectively.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
- Entered patient profile information into computer systems accurately and completely.
- Established and updated patient profiles, medications and insurance details.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Verified accuracy of patient information on prescription orders.
- Maintained pharmacy inventory by restocking shelves with medications and supplies.
- Answered questions from customers regarding insurance coverage eligibility requirements.
- Mixed pharmaceutical preparations according to written prescriptions.
- Maintained proper storage and security conditions for drugs.
- Operated cash registers to accept payments from customers.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Entered prescription information into computer databases.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
- Educated patients on medication usage, potential side effects, and storage requirements.
- Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Administered flu shots and other vaccinations as certified and in accordance with pharmacy regulations.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Enhanced pharmacy efficiency by developing and implementing organizational systems.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Assisted with pharmacy technology updates and troubleshooting to ensure efficient operation.
- Prepared compound medications under the supervision of a licensed pharmacist.
- Managed medication inventory, including ordering and restocking medications as necessary.
- Conducted medication therapy management sessions under the guidance of a pharmacist.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Entered patient and prescription information into pharmacy software systems with a high attention to detail.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Performed regular medication audits to ensure compliance with regulatory standards.
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Interpreted and processed medication orders under supervision of pharmacist.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Prepared prescription transfers to other pharmacies.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Educated patients on prescription instructions and answered questions regarding drug side effects.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Resolved customer complaints regarding product quality or quantity issues.
- Supervised inventory levels to maintain adequate supply of medications and medical supplies.
- Compiled customer demographic, allergy, and medical history background.
- Assisted patients in understanding their medication instructions and usage directions.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Maintained records of controlled substances dispensed according to state regulations.
- Monitored stock levels of medications in the pharmacy's inventory system.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Followed safety protocols when handling hazardous drugs or materials in accordance with OSHA standards.
- Ensured accurate billing information was included on prescription orders prior to processing them.
- Checked expiration dates on drug products prior to dispensing them to customers.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
Education
GED -
Hart County High
Hartwell, GA05-2001
Skills
- Prescription processing
- Medication dispensing
- Filling prescriptions
- Prescription verification
- Claims processing
- Insurance billing
- Insurance verification
- Drug classification
- Inventory management
- Pharmacy software
- Pharmacy operations
- Workflow optimization
- Data entry
- Record keeping
- Updating medication histories
- Patient paperwork
- Proper labeling
- Proper labeling procedures
- Medication preparation
- Dosage form preparation
- Compounding techniques
- Drug safety
- Drug security
- Drug storage procedures
- HIPAA regulations
- Equipment maintenance
- Pharmacy law compliance
- Confidentiality and HIPAA
- Customer relationship management
- Records management
- Medication counseling
- Patient counseling
- Verbal and written communication
- Effective communication
- Attention to detail
- Problem solving
- Problem-solving skills
- Time management
- Multitasking and organization
- Team collaboration
- Conflict resolution
- Advanced math skills
- Pharmacy billing
- Billing support
- Interpreting orders
- Troubleshooting malfunctioning equipment
- Medication order processing
- Stocking shelves
- Refill requests
- Manual and automated medication dispensing
- Quality assurance and control
- Patient confidentiality
- Insurance confirmation
- Insurance verification
- Pharmaceutical calculations
- Proper labeling
- Medication preparation
- Medication storage
- Automated dispensing systems
Certification
- Ptcb Certified Pharmacy Technician
- Certified CPR
- Certified to give vaccines
Timeline
Certified Pharmacy Technician
Walmart Pharmacy
10.2022 - 01.2026
Certified Pharmacy Technician
Riggins pharmacy
08.2021 - 09.2022
Front Desk Receptionist
Reddy Urgent Care
08.2019 - 11.2021
Claims Processor
walmart
10.2018 - 07.2019
Certified Pharmacy Technician
Walmart Pharmacy
08.2007 - 07.2018
GED -
Hart County High