Amanda Dixon
Hinesville
Summary
Motivated professional with a proven track record in loan servicing, known for articulate communication skills and strong ability to lead and achieve goals. Demonstrates a proactive approach to problem-solving, consistently delivering exceptional results in a dynamic and fast-paced environment.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
PNC Bank
Remote
04.2020 - Current
- Lead mentor for the new hire class (Oct 2025).
- Participated in stretch projects, including the Voice of the Field and Edge Research Team.
- Ran quick starts and team meetings for my team leader when she was away.
- Created mortgage one notes for the team, and did peer 1:1 mentoring.
- Generated reports summarizing key performance metrics, such as delinquency rates and loss mitigation efforts.
- Participated in special projects as assigned by senior management, and completed assignments within specified deadlines.
- Assisted in the development and implementation of policies and procedures related to loan origination processes.
- Handled customer complaints and took appropriate action to resolve them.
Restaurant Manager
Omni Hotels
Amelia Island
04.2016 - 02.2018
- Performed daily inspections of the facility to ensure cleanliness standards were met.
- Maintained a high level of customer service by addressing patron complaints promptly and professionally.
- Cultivated positive relationships with customers through excellent hospitality services.
- Managed payroll records accurately ensuring timely payment of wages.
Restaurant Server
Omni Hotels
Bretton Woods
06.2012 - 02.2016
- Greeted and accommodated guests, building positive experience from first interaction.
- Provided superior quality service to ensure highest satisfaction levels among guests.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Exhibited proficiency in greeting guests, taking reservations, seating patrons, answering inquiries and providing information about the restaurant's offerings.
- Persuaded or influenced guest purchase by enticing with higher margin items and add-ons.
Education
Bachelor of Science (B.S.) - Business Administration
Southern New Hampshire University
Manchester, NH, US06.2025
Skills
- Microsoft Excel
- Documentation review
- Relationship management
- Teamwork and collaboration
- Leadership skills
- Customer service
- Teamwork
- Multitasking
Timeline
Customer Service Representative
PNC Bank
04.2020 - Current
Restaurant Manager
Omni Hotels
04.2016 - 02.2018
Restaurant Server
Omni Hotels
06.2012 - 02.2016
Bachelor of Science (B.S.) - Business Administration
Southern New Hampshire University