Amanda Ellison-Bush
Springfield
Summary
Dedicated medical professional with a strong background in referrals and patient management. Expertise in maintaining accurate medical records, facilitating communications between providers and patients, and enhancing customer satisfaction through effective resolution of care issues.
Overview
20
20
years of professional experience
Work History
Referral Coordinator
Marathon Health
06.2021 - 11.2025
- Managing outgoing/incoming referrals
- Scheduling and coordinating patient appointments based on insurance, location, reviews, etc.
- Verifying insurance eligibility and obtaining prior authorizations
- Coordinated interactions among patients, providers, and insurers to facilitate seamless referral processes
- Oversaw coordination of patient care
- Patient care navigation
- Managed calls from patients and providers to clarify inquiries and resolve issues
- Tracking referral outcomes
- Providing quality care and ensuring patients understood reasons for the referral and answering patient concerns
- Maintained detailed medical records to ensure compliance and support patient care
- Ensuring accurate medical documentation
- Maintaining patient confidentiality
- Training new referral coordinators
- Tested new software and helped train other coordinators on the new software
- Assisted with workflow optimization
Medical Assistant
Marathon Health
07.2014 - 06.2021
- Facilitated specialist referrals, enhancing patient access to necessary care.
- Clinical responsibilities including but not limited to:
- Phlebotomy
- Running CLIA waived tests
- Triaging patients
- Assisting providers with testing
- Assisted patients in navigating services and resources within the health center.
- Scheduling patients
- Verifying insurance eligibility
- Responded to phone inquiries, providing information and support to callers.
- Handling customer care issues
- Implemented communication strategies to enhance patient engagement in health center.
- Conducted blood pressure clinics and presented health center information across departments to increase service awareness.
- Coordinating emergency response training
- Creating monthly newsletters
- Ordering office supplies
- I also help organize presentations for the annual Employee Appreciation Day Fair for the customer.
- Practice support specialist
Medical Assistant
Moogerfeld Internal Medicine
12.2012 - 07.2014
- Triaging patients
- Giving injections
- Performing EKG’s and PFT’s
- Executed blood draw procedures to ensure accurate laboratory diagnostics.
- Prepared for and assisted physician during procedures, including joint injections and skin lesion removals, to ensure patient comfort and procedural success.
- Managed sick calls and processed prescription refill requests to ensure timely patient care.
- Obtaining precertifications and prior authorizations
- Verifying Insurance
- Trained newly hired medical assistants in collaboration with office manager to enhance team efficiency.
Medical Assistant
Bohler Family Practice
01.2006 - 01.2011
- Insurance Verifications
- Performed precertification processes to ensure patient eligibility for treatment
- Processed referrals to ensure continuity of patient care
- Coordinated prior authorization requests to ensure timely coverage for treatments
- Performed blood draws to facilitate laboratory testing and diagnosis
- Performed EKGs
- Conducted physical examinations to assess patient health status
- Administered immunizations to patients following established protocols
- Delivered allergy injections to patients according to treatment plans
- Displayed professionalism, receiving positive feedback from patients and staff
- Organized medical supplies and patient information to streamline patient care flow
Education
Medical Assisting -
Ogeechee Technical College
12-2006
Some College (No Degree) - Public Health
American Public University
03-2026
Skills
- Electronic Health Records
- Medical Assisting
- Patient care
- Customer Service
- Epic
- Athena
- Salesforce
- Microsoft Excel
- Microsoft Office
Timeline
Referral Coordinator
Marathon Health
06.2021 - 11.2025
Medical Assistant
Marathon Health
07.2014 - 06.2021
Medical Assistant
Moogerfeld Internal Medicine
12.2012 - 07.2014
Medical Assistant
Bohler Family Practice
01.2006 - 01.2011
Medical Assisting -
Ogeechee Technical College
Some College (No Degree) - Public Health
American Public University