Amanda Greene
Columbus
Summary
Proven Department Manager at Hobby Lobby, looking to expand and grow in the work force. 9+ years of customer service and department responsibilities, i excel in customer relations and ensuring that customers leave with a positive experience. I am friendly and flexible, able to adapt and learn in any work environment. Exceeding in fast paced settings, maintaining quality communication and time management. Excellent time management and multitasking skills focused on punctuality and quality.
Overview
10
10
years of professional experience
Work History
Department Manager
Hobbly Lobby
07.2019 - Current
- Management of inventory in designated departments, including ordering, pricing and stocking of items.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Sales Associate
Ross Dress for Less
03.2015 - 06.2019
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
James Campbell High School
Honolulu, HI05-2014
Skills
- Conflict de-escalation
- Order management
- Adaptability and flexibility
- Departmental activities
- Customer engagement
- Time management
- Customer service
- Problem-solving
- Detail oriented
- Computer literacy
Timeline
Department Manager
Hobbly Lobby
07.2019 - Current
Sales Associate
Ross Dress for Less
03.2015 - 06.2019
High School Diploma -
James Campbell High School
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