Amanda Hannah
Stone Mountain
Summary
Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction. Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Rentokil
03.2024 - Current
- ANSWER CUSTOMER QUESTIONS, RESOLVE SERVICE ISSUES, UPDATE ACCOUNTS, AND PROVIDE PROFESSIONAL CUSTOMER SUPPORT.
Crisis Counselor
Trevor Project
Atlanta
11.2022 - Current
- AnswerED calls, chats, or texts from LGBTQ young people who reach FOR confidential and secure 24/7 service when they are struggling with issues such as coming out, LGBTQ identity, depression, and suicide.
Inbound Contact Representative
Humana
Atlanta
11.2021 - 10.2022
- FocuseD on the needs of the client, including educating members and answering complex benefit queries.
- Kept detailed records of all queries, remarks, or complaints, transactions, or encounters, and took appropriate action.
- EscalateD open-ended and unresolved client complaints.
Tech Advisor
Concentrix
Fremont
01.2020 - 10.2021
- ANSWER CALLS TO HELP CUSTOMERS WITH THERE COMPUTERS AND IOS DEVICES WHEN THE DEVICES ARENT WORKING CORRECTLY RUN DIAGNOSTICS AND UDATE THE SOFTWARE CHECK ON REPAIRS MAKE APPOINTMENTS AND ETC.
Closer Advisor
Think Direct Marketing Group
Clearwater
09.2014 - 11.2019
- SALES ASSOCIATE TRANSFERS THE CALLS SO THAT I CAN CLOSE THE SALE AND UPSELL THE CX TO MORE ITEMS
Optometric Technician
Luxottica
McDonough
02.2010 - 02.2013
- LASSIST OPTOMETRIST DURING EYE EXAMS AND OTHER PROCEDURES
IBO
Ameriplan USA
Plano
02.2005 - 11.2009
- SOLD DENTAL AND HEALTH PLANS THAT INCLUDE EYEGLASSES AND MORE
Human Resources Trainer
Sears
Tulsa
01.2001 - 12.2006
- TRAINED NEW EMPLOYEES ON COMPANY POLICIES, CUSTOMER SERVICE, AND DAILY OPERATIONS WHILE ASSISTING WITH HUMAN RESOURCES DUTIES.
Education
DIPLOMA - MEDICAL ASSISTANT
REMINGTON COLLEGE
DALLAS, TEXAS08-2005
Skills
- Customer relationship management
- Conflict resolution
- Account management
- Technical troubleshooting
- Benefit explanation
- Communication skills
Timeline
Customer Service Representative
Rentokil
03.2024 - Current
Crisis Counselor
Trevor Project
11.2022 - Current
Inbound Contact Representative
Humana
11.2021 - 10.2022
Tech Advisor
Concentrix
01.2020 - 10.2021
Closer Advisor
Think Direct Marketing Group
09.2014 - 11.2019
Optometric Technician
Luxottica
02.2010 - 02.2013
IBO
Ameriplan USA
02.2005 - 11.2009
Human Resources Trainer
Sears
01.2001 - 12.2006
DIPLOMA - MEDICAL ASSISTANT
REMINGTON COLLEGE