Amanda Harrison
Restaurant Management
Savannah
Summary
Restaurant Manager adept at FOH and BOH operations. Demonstrated leader with excellent staff management skills. Driven to raise standards for all aspects of guest relations. Highly dedicated to career growth. Hospitality Driven to ensure success in guaranteeing customer satisfaction through giving "2nd Mile" service. Flexible and hardworking professional with strong leadership, planning and problem-solving abilities. Passionate about providing upbeat and friendly service, resulting in guest who are "Raving Fans."
Overview
19
19
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Area Operations Manager
Dave and Buster's
08.2023 - Current
- Living our core values along with leading others to do so while collaborating with the management team to achieve high quality and timely results.
- Assured Staffing levels and coverage were appropriate to meet the needs of the business and maximize the customer experience.
- Continuously enhanced skillset as an Area Operations Manager through professional development courses, industry seminars, and networking events.
- Developed and lead hourly employees to exceed guest expectations.
- Communicated with team members and guest in a way that inspires FUN!
- Demonstrated proactive leadership by ensuring positive staff and guest experiences through personal interactions.
- Interacted with guest service - focused team members in areas of recruiting, coaching, training, and contentious professional development.
Head of Hospitality Manager
Chick-fil-A
02.2022 - Current
- Give " L.I.F.E." to our guest and go above and beyond to enhance Truett and our legacy.
- Hospitality driven work in the "People" business environment, constantly serving team members and guest.
- Believing in our "Core 4" and "Heard" to create small moments that reflect who we are, how grateful we are to have team members, and guest we strive to keep.
- Established hospitality initiatives for dining area
Associate Manager
Cracker Barrel Old Country Store
10.2005 - 02.2022
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately. Increased health score from 40 to 90.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Carefully interviewed, selected, trained, and supervised staff.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Education
BBA - Business Administration With Concentration in HR
Southern New Hampshire University
Hooksett, NH 02.2023 - Current
Skills
Passion for customer satisfaction
Inventory control and record keeping
Employee rewards and motivation
Proficiency in hospitality systems
Certification
ServSafe
Timeline
Area Operations Manager
Dave and Buster's
08.2023 - Current
BBA - Business Administration With Concentration in HR
Southern New Hampshire University
02.2023 - Current
Head of Hospitality Manager
Chick-fil-A
02.2022 - Current
ServSafe
12-2018
Associate Manager
Cracker Barrel Old Country Store
10.2005 - 02.2022