Amanda Miller
Fairburn
Summary
I am dedicated to providing hands-on experience when caring for patients and documenting care. Adept at working with all ages and demographics of patients. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks. Team player with the ability to counsel and teach constructively. Excellent and effective communication skills. Trustworthy and dependable with access to confidential information.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Office Assistant
Piedmont Health Care
07.2022 - Current
- Coordinates master schedule by booking and rescheduling appointments and balancing workloads.
- Reviews and updates patient information in database for accuracy.
- Enhances customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Serves as liaison between clients or contractors/vendors by coordinating appointments or meetings
- Processes payments and informed individuals of further financial responsibility to facilitate timely payments.
- Maintains a professional and welcoming environment for clients, contributing to an overall positive experience.
- Trained and supervised employees on office policies and procedures.
- Ensures proper follow-up care for patients by diligently scheduling referrals or additional tests as needed.
Front/Back Office
Emory Healthcare
02.2021 - 07.2022
- Delivered excellent front and back office skills while maintaining HIPPA compliance
- Maintained daily schedule for Doctor, PA and patients.
- Assisted physicians with in office vitals, port placements and biopsies
- Scheduled Radiology, precerts and Nuclear medicine scans for patients
- Oriented and trained new staff on proper procedures and policies.
- Collected co-pays
- Delivered messages to the appropriate department
Customer Service Representative
Chime Solutions
12.2018 - 02.2021
- liaison between a company and its customers
- Aided in assistance, support, and solutions to customers inquiries, concerns, and issues
- Provided primary customer support to internal and external customers.
- Increased efficiency and team productivity by promoting operational best practices.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Patient Care Technician
Care.com Inc
01.2016 - 08.2018
- Assisted patients with daily living activities, promoting independence and dignity.
- Documented patient information and care activities in electronic health record.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Education
Bachelor of Science - Health And Community Wellness
UNIVERSITY OF WEST GA
Carrollton, GA12.2018
Skills
- Epic
- Powerchart
- Eclinical
- Microsoft
- Patient Charting
- Documentation and Recordkeeping
Accomplishments
Study Abroad Student (Belize)
Certification
- CNA - Certified Nurse Assistant
Timeline
Front Office Assistant
Piedmont Health Care
07.2022 - Current
Front/Back Office
Emory Healthcare
02.2021 - 07.2022
Customer Service Representative
Chime Solutions
12.2018 - 02.2021
Patient Care Technician
Care.com Inc
01.2016 - 08.2018
Bachelor of Science - Health And Community Wellness
UNIVERSITY OF WEST GA
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