Amanda Mote
La Grange
Summary
Proven team player and goal-oriented professional with extensive experience in housekeeping and hospitality, notably at Great Wolf Lodge. Excelled in enhancing guest satisfaction and efficiency through innovative cleaning practices and safety awareness. Demonstrated expertise in housekeeping knowledge and positive thinking, significantly reducing guest complaints.
Overview
1
1
year of professional experience
Work History
Room Attendant
Great Wolf Lodge Resort
04.2024 - Current
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Public Area Attendant
Great Wolf Lodge Resort
10.2023 - Current
- Increased efficiency by utilizing proper cleaning techniques, tools, and equipment for various surfaces and areas.
- Improved overall cleanliness by efficiently executing daily cleaning tasks in public areas.
- Reduced customer complaints by promptly addressing and resolving housekeeping issues in public areas.
- Assisted other departments as necessary, providing additional support during peak occupancy periods or staff shortages.
Laundry
Great Wolf Lodge
09.2023 - Current
- Improved laundry room workflows through the implementation of sorting stations, designated folding surfaces, and effective clothing management practices.
Education
Luella High School
Locust Grove, GASkills
- Housekeeping
- Teamwork
- Housekeeping knowledge
- Bed making proficiency
- Hospitality industry
- Safety awareness
- Goal oriented
- Work prioritization
- Positive Thinking
Accomplishments
- Pack member of the week
- Multiple high paws and compliments from guest
- Nominated for pack member of the month
Timeline
Room Attendant
Great Wolf Lodge Resort
04.2024 - Current
Public Area Attendant
Great Wolf Lodge Resort
10.2023 - Current
Laundry
Great Wolf Lodge
09.2023 - Current
Luella High School
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