Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Pfeiffer

Albany

Summary

Dynamic professional with a proven track record at PetsSmart, excelling in store operations and customer service. Enhanced team performance through effective coaching and implemented sales strategies that drove revenue growth. Recognized for strong cash handling skills and fostering a positive work environment, ensuring high levels of customer satisfaction and repeat business.

Overview

13
13
years of professional experience

Work History

Associate Lead With Keys

PetsSmart
11.2022 - Current
  • Enhanced team performance by providing regular coaching, guidance, and constructive feedback on individual and group tasks.
  • Implemented successful sales strategies to drive store revenue and exceed monthly targets.
  • Performed regular inventory audits to maintain accurate stock levels while reducing instances of shrinkage or overstocking issues.
  • Maintained a positive work environment through effective communication, teamwork, and ongoing support for coworkers.
  • Increased customer satisfaction by efficiently handling and resolving customer inquiries and concerns.
  • Trained new employees on company policies, best practices, and sales techniques to promote a seamless integration into the team.
  • Provided exceptional leadership during shifts as Associate Lead with Keys, addressing any conflicts or challenges that arose swiftly and professionally.
  • Contributed to overall store success with excellent customer service skills, resulting in high levels of repeat business from satisfied clients.
  • Managed opening and closing procedures, ensuring proper cash handling processes were followed consistently.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Received orders, packed orders for ship from store program and Delivery services.

Route Driver /Assistant Manager

Lake Shore LOG, ACH of Kentucky, AP Distribution
11.2016 - 05.2024
  • Enhanced route efficiency by consistently analyzing and optimizing delivery routes.
  • Increased safety awareness by conducting regular vehicle inspections and adhering to traffic regulations.
  • Received, counted and inspected inventory for delivery.
  • Promoted company values through consistent demonstration of commitment to excellence during daily operations.
  • Maintained strong professional relationships with clients through effective communication and problem-solving skills.
  • Boosted productivity through proficient use of GPS devices and other navigational tools for efficient route planning.
  • Ensured compliance with company policies and DOT regulations, contributing to a safe work environment for all employees.
  • Participated in ongoing training programs to enhance driving skills, staying informed about industry best practices and emerging technology trends.
  • Collaborated with team members to ensure seamless coordination of pick-ups and deliveries, resulting in improved customer service.
  • Improved route planning and reduced delivery times with use of advanced navigation tools.
  • Operated delivery vehicles safely and efficiently.
  • Developed strong customer base through efficient and reliable service.

Licensed Certified Nursing Assistant

Heartlite Hospice
06.2014 - 11.2016
  • Enhanced patient comfort by providing compassionate care and addressing individual needs.
  • Promoted overall patient well-being through regular communication and emotional support.
  • Upheld resident dignity while providing essential personal hygiene care such as toileting assistance or oral care maintenance.
  • Educated patients on self-care techniques for improved quality of life upon discharge from the facility.
  • Facilitated patient mobility by safely transferring patients between beds, wheelchairs, and other equipment.
  • Enabled improved patient nutrition by assisting with meal planning, preparation, and feeding support as necessary.
  • Assisted nursing staff in administering medications, ensuring proper dosage, and documenting administration.

Kennel Manager

Muddy Paws
02.2012 - 06.2016
  • Conducted facility tours for potential clients, showcasing the high-quality services provided at the kennel.
  • Ensured cleanliness of facilities by establishing a rigorous cleaning schedule, improving overall hygiene levels.
  • Managed inventory to ensure adequate supplies, effectively reducing costs and waste.
  • Streamlined record keeping for better tracking of daily activities and animal health data.
  • Oversaw care, grooming and medication of pets during temporary kennel stays.
  • Provided excellent customer service by addressing client inquiries promptly and professionally.

Education

High School Diploma -

Gilmer High School
Ellijay, GA
05-2005

Skills

  • Store operations
  • Cash handling proficiency
  • Employee scheduling
  • Loss prevention strategies
  • Customer service
  • Workplace safety
  • Cash handling
  • Store maintenance
  • Drawer counting
  • Front end operations
  • Honest and dependable
  • Loss prevention

Timeline

Associate Lead With Keys

PetsSmart
11.2022 - Current

Route Driver /Assistant Manager

Lake Shore LOG, ACH of Kentucky, AP Distribution
11.2016 - 05.2024

Licensed Certified Nursing Assistant

Heartlite Hospice
06.2014 - 11.2016

Kennel Manager

Muddy Paws
02.2012 - 06.2016

High School Diploma -

Gilmer High School

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