Amanda Raven
Holly Springs
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Village Podiatrist
01.2024 - 09.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained current and accurate medical records for patients.
Medical Receptionist
Piedmont Urgent Care
12.2023 - 01.2024
- Scheduled appointments using Epic software.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Medical Assistant
Children's Pediatricians & Associates
01.2021 - 01.2023
- Medical front desk, injections, phlebotomy, strep testing, urinalysis, drug screen
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Medical Assistant/Receptionist
Synergy Wellness Center
01.2017 - 01.2023
- Weight loss, injection, phlebotomy, new patient intake, scheduling
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Collaborated with healthcare professionals to optimize care delivery, resulting in improved patient outcomes.
- Expedited lab results retrieval process by establishing strong relationships with external laboratory facilities.
- Provided compassionate support to patients during challenging circumstances, ensuring they felt heard and understood.
Front Desk Receptionist
H&R Block
01.2010 - 01.2013
- Answer calls scheduled appointments customer service payroll
Education
M.A. - Medical Assisting
Everest University-South Orlando
Marietta, GA01.2013
High school diploma -
Sequoyah High School
01.2010
Skills
- Payroll
- Front desk
- Customer service
- Customer support
- Microsoft Outlook
- Phlebotomy
- Intake
- Vital Signs
- Patient Care
- Medical Imaging
- Laboratory Experience
- Experience Administering Injections
- EMR Systems
- Serving
- Epic
- EClinicalWorks
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Patient scheduling
- Office administration
- Patient registration
- HIPAA compliance
- Appointment setting
- Medical billing
- Letter preparation
- EMR / EHR
- Documentation
- Medical charting
Certification
- Certified Medical Assistant, 01/01/11, Present
- Driver's License
- CPR Certification
Timeline
Medical Receptionist
Village Podiatrist
01.2024 - 09.2024
Medical Receptionist
Piedmont Urgent Care
12.2023 - 01.2024
Medical Assistant
Children's Pediatricians & Associates
01.2021 - 01.2023
Medical Assistant/Receptionist
Synergy Wellness Center
01.2017 - 01.2023
Front Desk Receptionist
H&R Block
01.2010 - 01.2013
M.A. - Medical Assisting
Everest University-South Orlando
High school diploma -
Sequoyah High School
- Certified Medical Assistant, 01/01/11, Present
- Driver's License
- CPR Certification