Detail-oriented and proactive administrative professional with over 15 years of experience in optimizing office operations and enhancing productivity. Proven expertise in managing complex calendars, coordinating high-level meetings, and streamlining processes to ensure efficiency. Recognized for exceptional communication skills, discretion, and a solutions-oriented mindset that fosters positive relationships with internal teams and external clients. Committed to delivering outstanding customer service while maintaining a focus on organizational goals and operational excellence.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Administrative Support 2
Georgia Department of Community Supervision
Macon, Ga
09.2015 - Current
Manage calendars, schedule meetings, and call routing.
Organized and detail-oriented with a strong work ethic.
Demonstrated strong organizational and time management skills while managing multiple projects.
Prepare agendas, take meeting minutes, and distribute follow-up action items.
Oversee office supplies and vendor relationships.
Oversee the community service program while earning multiple awards.
Oversee the inputting of data into the Computerized Criminal History (CCH) system for the Macon Judicial Circuit.
Upload data for the Macon Day Reporting Center, coordinate intake, manage outside resources for supervisees.
Serve as the first point of contact for meetings and scheduling, maintaining professional phone and email correspondence.
Coordinate a city wide back to school backpack giveaway each year.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Demonstrated respect, friendliness, and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Receptionist / Administrative Support
Vantage Legal Services
City, State
08.2014 - 02.2017
- Greeted clients, managed phone lines, and routed inquiries to appropriate staff.
- Performed data entry for client records and assisted with basic billing tasks.
- Maintained office equipment and arranged courier services.
File Clerk 2
Georgia Department of Corrections
Hawkinsville, Ga
07.2011 - 09.2015
Assisted with day-to-day operations, working efficiently and productively with all team members.
Demonstrated strong organizational and time management skills while managing multiple projects.
Conducted regular audits to verify file accuracy and integrity of records.
Examined, categorized, and sorted incoming documents.
Corrections Officer
Georgia Department of Corrections
Hawkinsville, GA
08.2007 - 07.2011
Monitored inmate activities to ensure safety and compliance with regulations.
Conducted routine inspections of facilities to identify security breaches and maintain order.
Implemented conflict resolution strategies to de-escalate potentially volatile situations.
Trained new officers on procedures, policies, and emergency response protocols.
Aviation Electronics Technician
US Navy
Jacksonville, FL
07.2001 - 07.2007
Diagnosed and repaired avionics systems for fighter aircraft, ensuring operational readiness and safety compliance.
Performed routine maintenance on radar, navigation, and communication equipment, enhancing system reliability.
Trained junior technicians on troubleshooting techniques and best practices for electronic systems maintenance.
Developed process improvements that streamlined inspection workflows, reducing turnaround time for repairs.
Education
No Degree - Nursing
Middle Georgia State College
Cochran
Skills
Office administration & operations
Calendar management
Document preparation & proofreading
Data entry & database management
Google Workspace, MS Office (Word, Excel, PowerPoint)
Scheduling tools
Filing systems & records management
Time management & multitasking
Attention to detail
Critical thinking
Certification
- Microsoft Office Specialist (Excel) — 2021
- Professional Administrative Certification of Excellence (PACE) — 2019
Additional Qualifications
- Strong written and verbal communication skills.
- Able to handle confidential information with discretion.
- Flexible availability for occasional early mornings or evenings for events.