Summary
Overview
Work History
Education
Skills
Timeline
Generic

AMANDA SCOGGINS

Franklin

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

25
25
years of professional experience

Work History

Senior Resolution Coordinator

Walmart, Inc.
06.2023 - Current
  • Improved customer satisfaction by addressing and resolving complaints in a timely and efficient manner.
  • Collaborated with various departments to resolve complex cases, ensuring a seamless experience for customers.
  • Managed high volumes of cases while maintaining a strong focus on quality assurance and adherence to company policies.
  • Maintained a high level of confidentiality when handling sensitive information related to disputes or legal matters.
  • Optimized workflow by prioritizing cases based on urgency, complexity, and potential impact to the organization.
  • Enhanced team productivity by implementing effective communication channels and providing regular feedback to staff members.
  • Reduced case resolution time by streamlining the complaint handling process and utilizing conflict resolution skills.
  • Increased department efficiency through thorough documentation of case details, leading to well-informed decision making.

Nutrition Specialist

Heard County School System
09.2020 - 10.2023
  • Maintained accurate records of daily meal counts, adhering to strict compliance requirements.
  • Enhanced student satisfaction with menu offerings by incorporating student feedback into meal planning decisions.
  • Managed inventory effectively, minimizing food spoilage and reducing overall costs.
  • Promoted a positive atmosphere among students during lunch periods through active engagement and interaction.
  • Collaborated with school administrators to develop effective strategies for addressing behavioral issues within the lunchroom setting.
  • Implemented allergy-awareness protocols, ensuring the safety of all students with dietary restrictions or sensitivities.
  • Monitored compliance with federal nutrition standards, ensuring that all meals met mandated requirements while remaining appetizing to students.
  • Cleaned and sanitized surfaces, tools and equipment.
  • Followed all proper handling procedures for prepared foods, ingredients and leftovers.
  • Cooked food per recipe requirements in large batches for routine school breakfasts, lunches and special events.

Cashier Floor Supervisor

Everything Outdoors
03.2020 - 08.2022
  • Enhanced customer satisfaction by providing efficient and accurate transactions.
  • Reduced wait times for customers through effective management of cashier team.
  • Improved overall store efficiency by overseeing proper cash handling procedures and resolving discrepancies.
  • Increased employee retention by providing ongoing training and support to cashier staff.
  • Assisted in loss prevention efforts by monitoring inventory levels and addressing potential theft incidents.
  • Collaborated with store management to develop strategies for improving sales performance and meeting revenue goals.
  • Developed strong relationships with customers, fostering loyalty and repeat business opportunities.
  • Implemented proper opening/closing procedures for the checkout area, ensuring security measures were followed consistently.
  • Contributed to sales growth by upselling products or informing customers about current promotions or discounts available.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Built positive relationships with customers to increase repeat business.
  • Quickly and accurately counted drawers at start and end of each shift.

Data Entry Clerk

Data Plus
08.2007 - 12.2012
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
  • Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
  • Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
  • Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.

Clerk Typist

Loss Control Contract Typist
01.1999 - 08.2008
  • Enhanced office efficiency by performing accurate data entry and document processing tasks.
  • Streamlined communication within the organization through timely responses to emails and phone calls.
  • Assisted in project completion by providing essential clerical support such as copying, scanning, and faxing documents.
  • Maintained a high level of confidentiality when handling sensitive information, ensuring the privacy of clients and colleagues alike.
  • Maximized accuracy in documentation by thoroughly proofreading all written materials before submission or distribution.
  • Ensured accuracy of records by consistently updating and maintaining databases with up-to-date information.

Education

High School Diploma -

Mceachern High School
Powder Springs, GA
05.2003

Skills

  • Attention to Detail
  • Team Collaboration
  • Organizational Skills
  • Adaptability and Flexibility
  • Professionalism
  • Effective Communication

Timeline

Senior Resolution Coordinator

Walmart, Inc.
06.2023 - Current

Nutrition Specialist

Heard County School System
09.2020 - 10.2023

Cashier Floor Supervisor

Everything Outdoors
03.2020 - 08.2022

Data Entry Clerk

Data Plus
08.2007 - 12.2012

Clerk Typist

Loss Control Contract Typist
01.1999 - 08.2008

High School Diploma -

Mceachern High School

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