Amanda Tomlin

• Number 2 top producing Client Advocate with all loan being assigned 95% were clear to closed, and funded.
• Coached and trained lower level Client Advocates new employees via Virtual Presentation.
• Documents coaching, counseling, and corrective action. Ensures that activities of the team are in compliance with company policies and procedures, and applicable local, state, and federal laws.
• Provides guidance to employees on how to handle challenging issues. Utilizes discretionary authority to approve exceptions to procedures to resolve escalated issues.
• Conduct complete credit analysis including gathering, analyzing, and interpreting different types of credit information on existing and prospective borrowers.
• Provide professional advice on loan applications by interviewing, reviewing, and verifying information gathered.
• Coordinated and prepared closing process, and Final Closing Disclosures.

• Assisted high volume top producing loan officer.
• Coordinated closing process with attorneys, title companies, and government clerks.
• Maintained referral pipeline by reaching out regularly to real estate agents, referral partners, and past clients.
• Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
• Worked with Loan Officer to create application profile in system and review key information at various stages within process.
• Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.
• Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
• Ensures compliance to applicable internal policies and procedures; responds to internal audits and certifications.

• High producing Loan Officer with total volume of 1.2 to 1.5 million funded loans monthly.
• Trained new employees on process and procedures. Provided coaching and feedback.
• Maintained strict confidentiality of bank records and client information.
• Developed strong relationships with customers through high levels of customer service.
• Assisted customers in understanding loan terms and conditions to make informed decisions.
• Submitted loan applications to underwriter for verification and recommendations.
• Negotiated loan terms to provide favorable outcomes for both customers and lenders.
• Examined customer loan applications for loan approvals and denials.

● High producing Loan Officer with total volume of 2 million in funded loans monthly.
● Trained new employees on process and procedures via side by side phone monitoring. Provided coaching and feedback.
Maintained strict confidentiality of bank records and client information.
● Developed strong relationships with customers through high levels of customer service.
Assisted customers in understanding loan terms and conditions to make informed decisions.
● Submitted loan applications to underwriter for verification and recommendations.
Negotiated loan terms to provide favorable outcomes for both customers and lenders.
Examined customer loan applications for loan approvals and denials.

● Documents coaching, counseling, and corrective action of direct reports. Ensures that activities of the team are in compliance with company policies and procedures, and applicable local, state, and federal laws.

● Evaluated team member performance and productivity, provided feedback and implemented corrective actions.

• Delegated work to over 300 employees within Dallas, Atlanta, Hyderabad and Manila.
• Worked directly with Site Management and Seniors VP's on workflow, forecasted volume, and KPI.
• Manages team performance to achieve or exceed established goals.
• Proactively monitors daily activities of direct reports. Implements and executes established business strategies.
• Manages workflow through the delegation and reassignment of work activities.
• Develops contests and awards that increase employee loyalty and focus. Motivated and trained employees to maximize team productivity.
  Managed internal operational standards and productivity targets.
• Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
• Analyzed department metrics and performance and reported findings to management.