Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Wilson

Woodstock

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience

Work History

Operational Manager

Woodstock Pet Resort
02.2025 - Current
  • Managed staff and operations through transitional phases of going from corporate to privately owned
  • Managed the system to system transfer through Gingr and helped set up the new layout
  • Played a pivotal role in enhancing overall operational excellence by identifying inefficiencies within existing systems/processes and implementing targeted interventions.

Practice Manager

Destination Pet
06.2024 - 02.2025
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
  • Oversaw accounting, budgeting, and financial reporting.

Lab Supervisor

Trickum Ridge Animal Hospital
11.2023 - 06.2024
  • Increased productivity by effectively scheduling staff shifts, balancing workloads, and assigning appropriate tasks based on individual strengths.
  • Created and implemented a training manual to enhance staff skills and cross train team members
  • Ensured compliance with regulatory standards by conducting regular audits and updating policies as needed.

Safety Associate

Destination Pet
01.2023 - 05.2023
  • Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
  • Certified over 200 employees in Pet CPR & First Aid
  • Inspected and oversaw 63 kennels and veterinary practices for compliance with established safety standards.
  • Developed and implemented safety policies and procedures to establish clear guidelines for safe work practices and comply with regulations.
  • Investigated accidents and incidents to determine root causes and develop corrective actions to address underlying issues.

Practice Manager

Destination Pet
06.2021 - 01.2023
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Supervised and lead 30+ team members.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff, patients, and clients.
  • Maintained inventory and introduced retail to the center.

Lead Veterinary Assistant

Shiloh Veterinary Hospital
04.2018 - 06.2021
  • Developed and oversaw a training program for kennel assistants to become knowledgeable veterinary assistants.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Maintained inventory and COGS.
  • Created the staff schedule.

Veterinary Assistant

Crossroads Veterinary Hospital
02.2017 - 05.2018
  • Restrained animals for examination and treatment.
  • Administered injections, oral medications and topically applied medications prescribed by veterinarian.
  • Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
  • Collected and prepared specimens and samples for in house and outside laboratory analysis.

Assistant Manager

Domino's Pizza
01.2016 - 02.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

General Manager

Jammin Pie
02.2015 - 01.2016
    • Developed and implemented strategies to increase sales and profitability.
    • Managed budget implementations, employee reviews, training, and schedules.
    • Interacted well with customers to build connections and nurture relationships.

Dressing Room Catering Coordinator

All About Taste
06.2013 - 03.2015
  • Provided food and hospitality to artists and staff of various concerts sponsored by Live Nation.
  • Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.

Education

High School Diploma -

Woodstock High School
Woodstock, GA
05.2012

Skills

  • Safety Inspections
  • OSHA 10 Certificate
  • Fear Free Certified
  • Certified Pet CPR & First Aid Instructor
  • Workflow Management
  • Customer Satisfaction
  • Employee Training and Development
  • Inventory Management

Timeline

Operational Manager

Woodstock Pet Resort
02.2025 - Current

Practice Manager

Destination Pet
06.2024 - 02.2025

Lab Supervisor

Trickum Ridge Animal Hospital
11.2023 - 06.2024

Safety Associate

Destination Pet
01.2023 - 05.2023

Practice Manager

Destination Pet
06.2021 - 01.2023

Lead Veterinary Assistant

Shiloh Veterinary Hospital
04.2018 - 06.2021

Veterinary Assistant

Crossroads Veterinary Hospital
02.2017 - 05.2018

Assistant Manager

Domino's Pizza
01.2016 - 02.2017

General Manager

Jammin Pie
02.2015 - 01.2016

Dressing Room Catering Coordinator

All About Taste
06.2013 - 03.2015

High School Diploma -

Woodstock High School

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