Amani Casey
Conyers
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
7
7
years of professional experience
Work History
Mobile Expert
T-Mobile
Covington
11.2022 - Current
- Assisted customers with mobile device selection and plan options.
- Educated clients on device features and usage tips.
- Resolved customer issues with billing and service inquiries.
- Advised customers on which model best suits their needs based on budget constraints and desired features.
Assistant Store Manager
Metro by T-Mobile
Covington
06.2021 - 10.2022
- Assisted in daily store operations and maintained inventory levels.
- Trained and mentored new staff on customer service standards.
- Coordinated promotional activities and visual merchandising displays.
- Managed cash handling procedures and balanced registers daily.
Receptionist
St. Mary’s Independent Living Extension
Lilburn
02.2019 - 06.2021
- Greeted residents and visitors warmly upon arrival at the independent living facility.
- Managed incoming calls and directed inquiries to appropriate staff members efficiently.
- Scheduled appointments for residents with healthcare providers and service coordinators.
- Provided information about services offered at the independent living extension center.
Education
Some College (No Degree) - Business Administration
Fort Valley State University
Fort Valley, GASkills
- Mobile device knowledge
- Customer service
- Troubleshooting techniques
- Sales strategies
- Problem solving
- Excellent communication
Timeline
Mobile Expert
T-Mobile
11.2022 - Current
Assistant Store Manager
Metro by T-Mobile
06.2021 - 10.2022
Receptionist
St. Mary’s Independent Living Extension
02.2019 - 06.2021
Some College (No Degree) - Business Administration
Fort Valley State University