Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amani Hatcher

Columbus

Summary

Eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Motivated to learn, grow, and excel. With a strong desire to improve customer satisfaction and contribute to the company's overall success. Resourceful Assistant Director possessing sound knowledge of financial oversight, protocol development and process improvement. Team-oriented leader dedicated to developing strategies and identifying potential opportunities to grow team. Outstanding communicator and problem-solver proficient in job-related project management software.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant Director

Childcare Network
Columbus
06.2024 - Current
  • Supervised recruitment process including interviewing candidates, making hiring decisions and onboarding new hires.
  • Oversaw employee relations issues such as grievances, disciplinary actions and terminations.
  • Analyzed data from surveys conducted by parents regarding satisfaction levels with services provided.
  • Inspected facilities regularly to ensure cleanliness and safety requirements are met.
  • Enforced rules to promote positive behavior among children under care.
  • Created a safe, nurturing environment for children by providing appropriate supervision of their activities.
  • Collaborated with other professionals including teachers, social workers and nutritionists to coordinate services for children in need.
  • Developed marketing plans to increase enrollment numbers in the program.
  • Maintained accurate records of children's attendance, health information and developmental progress.
  • Coordinated daily activities such as meals, rest periods, outdoor playtime and learning activities.
  • Implemented innovative programs designed to enhance cognitive development among young learners.
  • Resolved conflicts between staff members or between staff and families.
  • Conducted regular meetings with staff to discuss strategies for improving quality of childcare services.
  • Facilitated parent-teacher conferences as needed.
  • Hired, mentored and monitored qualified childcare staff.
  • Monitored compliance with state, federal and company regulations, standards and requirements.
  • Communicated with parents and fostered strong professional relationships.
  • Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
  • Maintained current knowledge of applicable codes and required procedures to optimize learning environments.

Customer Service Representative

Equiniti
Remote
12.2023 - 06.2024
  • Answered customer inquiries via phone, email, and chat.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided accurate information about products and services to customers.
  • Implemented innovative methods for streamlining the customer service process.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed positive relationships with customers through friendly interactions.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Resolved customer complaints promptly and efficiently.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Family Advocate

Enrichment Service Program Inc
Columbus
03.2023 - 08.2023
  • Used task prioritization and data organization skills to ensure effective management of a large caseload.
  • Worked with clients to set employment and financial planning goals and track their progress.
  • Implemented ongoing staff training programs and educational sessions based on a collaborative crisis intervention model.
  • Conducted interviews with clients in order to assess their situations, capabilities, and issues.
  • Referred clients to the appropriate team members, community agencies, and organizations to meet treatment needs.
  • Organized, promoted, and managed parent workshops aimed at helping children succeed academically.
  • Referred them to community resources to improve residents' well-being and quality of life.
  • Provided exceptional services to a diverse client base, including counseling, case management, education, and job training.
  • Built rapport with patients in order to create a safe and trusting environment in which to provide care.
  • Planned activities for in-home support counselors and birth parents.
  • Identified and addressed barriers to self-sufficiency that clients faced, such as substance abuse and educational deficiencies.
  • Entered client data in a centralized database and maintained up-to-date case records for all clients.
  • Provided constructive feedback and contributed ideas at weekly staff meetings.
  • Organized educational forums, meet-ups, and pitch events to encourage entrepreneurs, service providers, and funders to network and connect.
  • Publicized community services to maintain positive public relations with community members.
  • Intervened to protect residents and others in times of crisis.
  • Attendance at community events, promotional materials, and other methods were used to recruit new members.
  • Connected families with resources when children were identified as requiring further evaluation

Lead Teacher

Childcare Network
Columbus
04.2022 - 03.2023
  • Was in charge of activities for over twenty children ranging from one to two
  • Assisted children in developing motor skills in preparation for preschool and kindergarten.
  • Provide appropriate nutrition and activities for various age groups.
  • Positive reinforcement, behavior modeling, and collaboration with parents helped me maintain group discipline.
  • Sanitized dishes, tabletops, toys, and other frequently touched surfaces to prevent germs from spreading.
  • Planned group activities to help children improve their socialization, communication, and problem-solving skills.
  • Used behavior redirection observed play activities to identify positive behaviors and areas for improvement, and when necessary.
  • Spoke with parents about their daily activities, as well as positive and negative developments.
  • Supervise the safety of children from various backgrounds and cultures in accordance with predetermined work schedules during the weekdays.
  • Taught social, communicative, and problem-solving skills to children individually and in groups.
  • Created lessons and activities to help children develop physically and emotionally.
  • Kept track of the children's behavior, the food they ate, and the medications they were given.
  • Kept everything tidy, clean, and sanitized.

Child Care Worker

Mentoring Youth Services
Columbus
11.2022 - 02.2023
  • Gathered and provided information to coordinating agencies so that clients could receive the best possible guidance.
  • Secured housing, medical care, and employment for clients by collaborating with various community agencies.
  • Had an excellent attendance record and was always on time for work.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Developed and implemented activities to meet the physical, emotional, and social needs of children.
  • Demonstrated patience and understanding when working with young children.
  • Assisted in developing and implementing individual service plans for residents.
  • Monitored resident safety and well-being on a 24 and 7 basis.
  • Facilitated group meetings with residents to discuss goals and challenges.
  • Organized recreational activities both inside and outside the home environment.
  • Participated in weekly case reviews and team meetings.
  • Conducted crisis intervention when needed.
  • Collaborated with other staff members to ensure quality of care was provided to all residents.
  • Supervised medication administration according to doctor's orders.
  • Provided emotional support to residents dealing with various issues.
  • Coordinated transportation for appointments or outings for residents.
  • Ensured compliance with all applicable laws, regulations, policies and procedures governing residential facilities.

Event Coordinator

Events by Nior
Atlanta
09.2018 - 09.2020
  • Chose and placed orders for event décor and materials.
  • Kept workflow downtime to a minimum by working with trainers and consultants to troubleshoot critical issues.
  • Provided support to senior leadership by creating status reports on activities related to event planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development.
  • Increased client satisfaction by scheduling on-site service requests, managing show logistics, and ensuring that booth functionality was up to par.
  • Coordinated florists, photographers, videographers, musicians, officiants, and ceremony participants during rehearsals, pre-ceremony, ceremony, and reception events.

Education

Master of Science - Social Work

Grand Canyon University
Phoenix, AZ
06.2025

Bacholers -

Columbus State University
Columbus, GA
12.2022

Highschool Dipolma -

Dacula Highschool
Dacula, GA
05.2019

Skills

  • Creative
  • Multi-Task Management
  • Client advocacy
  • Exceptional communication skills
  • Computer-savvy
  • Community relationships
  • Event planning and logistics
  • Strategic planning
  • Experience with at-risk youth
  • Team development
  • Detail-oriented
  • Case management
  • Data interpretation
  • Compassionate and active listener
  • Deadline-driven
  • Organizational leadership
  • Fast learner
  • Community referrals
  • Client engagement
  • Program development
  • Team collaboration
  • Effective communication
  • Staff coordination

Certification

  • CPR CERTIFIED
  • CHILD DEVELOPMENT ASSOCIATE CREDENTIAL

Timeline

Assistant Director

Childcare Network
06.2024 - Current

Customer Service Representative

Equiniti
12.2023 - 06.2024

Family Advocate

Enrichment Service Program Inc
03.2023 - 08.2023

Child Care Worker

Mentoring Youth Services
11.2022 - 02.2023

Lead Teacher

Childcare Network
04.2022 - 03.2023

Event Coordinator

Events by Nior
09.2018 - 09.2020

Master of Science - Social Work

Grand Canyon University

Bacholers -

Columbus State University

Highschool Dipolma -

Dacula Highschool

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Amani Hatcher