Amani Hill
Atlanta
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Banking Specialist (USAA)
TTEC
Duluth, GA
10.2024 - 02.2025
- Utilized effective verbal communication skills to clearly explain banking solutions and ensure client understanding.
- Collected, verified, and accurately documented confidential customer information while maintaining strict attention to detail.
- Managed time efficiently to meet daily call volume targets and performance deadlines in a fast-paced environment.
- Multitasked across multiple systems while maintaining composure, organization, and data accuracy.
Administrative Assistant
MK Solutions
Remote
12.2020 - 06.2024
- Demonstrated professionalism while providing client support through phone and email communication in a fast-paced tax environment.
- Maintained accurate and detailed client records, ensuring proper documentation and compliance with internal procedures.
- Utilized effective communication skills to relay important updates between clients and tax professionals.
- Prioritized multiple tasks efficiently during high-volume periods, including tax season, while meeting strict deadlines.
- Adapted quickly to evolving software systems and virtual platforms to maintain operational efficiency.
Reservation Management
Marriott Hotel
Remote
10.2018 - 07.2020
- Utilized effective verbal and written communication skills to provide clear booking details, policies, and service options.
- Accurately entered and updated guest information across multiple systems while maintaining strict attention to detail.
- Managed time efficiently to meet daily performance metrics in a fast-paced hospitality environment.
- Resolved guest concerns with composure and professionalism, ensuring positive customer experiences.
- Multitasked across booking platforms while maintaining organization and data accuracy.
- Maintained confidentiality of guest payment and personal information in accordance with company privacy standards.
Distribution Manager
Goodwill Donation Center
Sacramento, CA
02.2017 - 09.2018
- Prioritized tasks and delegated responsibilities effectively to meet daily production goals and deadlines.
- Maintained organized documentation and inventory records with strong attention to detail.
- Analyzed donor and customer feedback to implement process improvements and enhance overall service experience.
- Resolved operational challenges with professionalism and sound decision-making under pressure.
Education
Communications -
CSU Chico
Chico, CASkills
- Data processing
- Cash handling and management
- Financial reporting
- Customer relationship management
- Account monitoring
- Financial product analysis
- Teamwork and collaboration
- Customer service
- Problem-solving
Certification
- Licensed Real Estate Agent
- 2024 - Current
Timeline
Banking Specialist (USAA)
TTEC
10.2024 - 02.2025
Administrative Assistant
MK Solutions
12.2020 - 06.2024
Reservation Management
Marriott Hotel
10.2018 - 07.2020
Distribution Manager
Goodwill Donation Center
02.2017 - 09.2018
Communications -
CSU Chico