Amara Milwood
Atlanta
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions. Hard working and passionate job seeker with strong organizational skills eager to gain knowledge in the job function.
Overview
4
4
years of professional experience
Work History
Business Service Representative
Equifax
01.2024 - Current
- Provided ongoing training to team members, fostering professional development and ensuring top-quality service delivery.
- Developed strong client relationships with effective communication and consistent followup.
- Delivered outstanding customer service while managing high call volume and maintaining accuracy in data entry.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Entry Clerk
Walker Consulting Group
05.2021 - 06.2022
- Improved overall office organization by implementing effective filing systems for both physical and digital records.
- Collaborated with other departments to resolve discrepancies or obtain missing documentation as needed.
- Supported management with timely reports, enabling them to make informed decisions based on accurate data.
- Streamlined workflow for faster processing of documents through efficient organization and prioritization of tasks.
- Boosted customer satisfaction by promptly responding to inquiries and resolving issues related to data discrepancies or missing records.
Education
Bachelor of Arts - Mass Communications
Albany State University
Albany, GA12-2022
Skills
- Experience in Customer Service
- Knowledge of Equifax Core Risk Support Portal
- Knowledge of Equifax Entitlement Master Tool
- Salesforce Experience
- Attention to Detail
- Problem-solving
- Team collaboration
- Google Applications or Microsoft Office (Excel)
- Proven good communication skills
- Great time management skills
- Ability to stay organized
- Ability to demonstrate patience in a high pressure environment
Timeline
Business Service Representative
Equifax
01.2024 - Current
Entry Clerk
Walker Consulting Group
05.2021 - 06.2022
Bachelor of Arts - Mass Communications
Albany State University
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