Caitlin O’Neal
Macon
Summary
Detail-oriented and motivated retail professional with extensive experience in management, customer service, and visual merchandising. Proven ability to lead teams, manage inventory, and create engaging store displays that drive sales. Seeking opportunities to contribute leadership and organizational skills in a dynamic retail environment.
Overview
9
9
years of professional experience
Work History
Visual Manager
Dillard’s
Macon
04.2024 - 09.2025
- Plan and execute floor sets, window displays, and seasonal transitions in alignment with company brand standards.
- Design visually appealing product layouts to increase customer engagement and drive sales.
- Maintain consistent store presentation by ensuring fixtures, mannequins, and signage are on-brand and up to date.
- Analyze customer traffic patterns and adjust product placement for maximum visibility and conversion.
- Partner with store manager to develop strategies that align visual merchandising with sales goals.
- Track sales performance of featured products and adjust displays to boost performance.
- Increase revenue by creating high-impact displays that highlight key merchandise and promotions.
- Use customer feedback and sales analytics to refine merchandising strategies.
Store Assistant Manager
Spaulding Hosiery Company
Macon
10.2019 - 01.2024
- Lead visual merchandising strategy to enhance store appearance and customer engagement.
- Supervise staff and train new employees on company standards, sales techniques, and customer service.
- Oversee daily operations including cash handling, safe counts, and customer transactions.
- Manage inventory: unloading shipments, pricing, organizing, and tracking stock levels.
- Execute seasonal floor sets and ensure company visual guidelines are met.
Assistant Manager
Bird Song Boutique
Macon
04.2021 - 07.2021
- Assisted with buying and planning inventory from market.
- Handled sales, returns, and customer concerns with professionalism.
- Maintained daily store operations including opening/closing duties.
- Organized and steamed merchandise for display.
Cashier
Dixie Cleaners
Macon
10.2016 - 07.2019
- Provided excellent customer service by processing clothing drop-offs and pick-ups.
- Managed cash register and completed customer transactions.
- Sorted, hung, and prepared clothing for customer return.
Education
High School Diploma -
Rutland High School
Macon, GASkills
- Visual Merchandising & Store Presentation
- Team Leadership & Staff Training
- Customer Service Excellence
- Inventory Management & Stock Control
- Strong Organizational Skills
- Cash Handling & POS Systems
References
Available upon request
Timeline
Visual Manager
Dillard’s
04.2024 - 09.2025
Assistant Manager
Bird Song Boutique
04.2021 - 07.2021
Store Assistant Manager
Spaulding Hosiery Company
10.2019 - 01.2024
Cashier
Dixie Cleaners
10.2016 - 07.2019
High School Diploma -
Rutland High School