AMARÈ SHAGER
QA & HR Professional
Savannah,GA
Summary
Meticulous Quality Assurance Manager with 2 years of experience. Talented at performing detail-oriented inspections and training employees for excellent service. Accomplished at meeting long-term financial and quality goals. Adept at collaborative with various departments for comprehensive quality control in developing organization's quality strategy, procedures, and processes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Residential Case Manager
Americanwork
10.2022 - 05.2023
- Assists and trains consumers, using a rehabilitation philosophy, in a residential setting
- Assists and trains consumers in related treatment goals, which may include hygiene, housekeeping, budgeting, safety, medication management, laundry, food purchasing, meal preparation, and food storage
- Responsible for all program residents and expected to monitor behaviors, needs, and progress/lack of progress
- Ensures that consumers shop for and prepare nutritious meals, responsible for hourly monitoring and documentation at the end of each shift, including documentation of supervising the self-administration of medications by each resident
- Assuring consumer complaints and concerns are addressed immediately
- RCM’s shall adhere to all company policies and procedures, HFRD and CARF standards, and Local, State, and Federal laws.
Quality Assurance Manager
Freelance Work (Contracted)
04.2020 - 09.2022
- Used Call Center tools to gather data and analyze trends or patterns affecting quality; highlights key successes and share best practices with call center staff to ensure continued success in quality of service
- Provided structured and timely recommendations through verbal and/or written feedback to Call Center Leadership Team, management, and training
- Collaborated with Call Center leadership and training team members to identify and streamline processes and implement process standards that enhance service delivery and the customer experience
- Define issues, analyze customer problems, evaluate alternatives, and develop sound conclusions and recommendations.
Outreach Specialist/ High School Career Coach
Youth Opportunities Unlimited
04.2018 - 04.2020
- Recruit youth and young adults into Y.O.U.’s programs by utilizing current recruitment strategies
- Build and maintain trusting relationships with interested youth and young adults
- Partner with community organizations such as local Recreation Centers to recruit and spread awareness about Y.O.U.’s program offerings
- Build and maintain positive working relationships with partner organizations such as schools, businesses, government entities, and other family/ youth serving organizations/ groups
- Ensure data and paperwork is regularly updated and Y.O.U
- Is compliant with any required input of data in public/ government management information systems
- Document all interactions, meetings, and phone calls with prospective clients in Y.O.U.’s data management system
- Provide reports as requested or needed
- Effectively deliver the JOG curriculum by utilizing instructional program guidelines and other materials in planning/developing lesson plans
- Pursues a variety of methodology in teaching including lectures, demonstrations, group discussions, and creative experiences
- Document and ensure all youth have completed required community service goals
- Build and maintain positive relationships with youth throughout the year
- Support and mentor youth during the year and for up to one year after completing the programs
- Maintain and update the system database regarding program data and student information for analysis.
Corporate Recruiter
Adcomm, INC.
05.2016 - 01.2018
- Managed the day-to-day sourcing and phone screening of new candidates
- Coordinated and conduct recruitment efforts designed to attract quality candidates based upon staffing level needs to achieve company goals and efficiencies
- Provided onboarding for new hires engaged in all facets of hands-on hospitality and administrative roles within corporate headquarters
- Ensured clear communication of organizational principles, history, mission, values, and expectations
- Assured all recruiting activities are following regulations and company procedures
- Designed and implement overall recruiting strategy
- Ensured compliance with all federal, state and local laws including but not limited to DOL, FMLA, etc
- Developed and update job descriptions and job specifications
- Performed New Hire Orientation bi-weekly for all new employees
- Assisted with onboarding process
- Served as the subject matter expert for all company benefit programs, including self-funded medical plan, dental, vision, Life/AD&D, STD, LTD, PTO and 401K retirement plan
- Proficiency in utilizing HR technology and HRIS systems.
Academic Advisor I
Columbia Southern University
07.2014 - 04.2016
- Assesses the student's stage of development (academic, career, and personal) and promotes student growth by determining suitable developmental tasks
- Assists student in establishing realistic and attainable academic and career goals
- Advises students on academic, career and personal issues
- Identifies the educational and career options appropriate for each student and assists with the analysis of each option, including possible outcomes and their implications
- Identifies options for student to satisfy degree requirements
- Evaluates and makes recommendations on petitions and amendments to student's program of study
- Assists students in completion
- Monitors academic progress of students
- Analyzes progress reports from instructors
- Determines eligibility and satisfactory progress toward degree
- Identifies current and potential needs or problem areas (e.g., study skills, tutoring) and refers students to appropriate campus resources for assistance
- Communicates findings to coaches and administrators.
Recruiting Specialist (Temp Assignment)
Alorica
- 02.2016
- Designed technical procedures and provided one-on-one hiring to meet the needs of major corporate clients; Aetna, Comcast, AT&T, and American Airlines, instilling a level of confidence that lead to increases in each contract value
- Collaborated with human resource managers and recruiting specialists to reach each client’s hiring goal of 400+ hired employees monthly
- Also performed E-Verify background checks & drug checks, generated offer letters, training schedules, and individual benefits packages
- Generating, implementing and developing traditional and electronic filing systems for the Human Resources Department
- Experienced in performing various day-to-day tasks to assist in the high-volume operational recruiting, testing and hiring process of prospective employment candidates while ensuring that the company has adequate applicant flow to meet their hiring goals which includes identifying/executing supplemental sources of outreach
- Conduct interviews for open positions while identifying the best job match for the applicant
- Ensure all paperwork and data entry is accurately completed.
Project Manager Administrator
Pensacola State College
05.2012 - 01.2015
- Managed technical degreed programs: Barbering, Nails, Esthetics, Massage, and Cosmetology
- Trained students from each department daily on how to manage a business, marketing, and customer service in the college’s salons by establishing good working relationships with customers/clients
- Compiled various reports and maintained databases while coordinating and collecting data from an assortment of sources and reviewed documents, reports, and/or applications for omissions and inconsistencies, and ensures data entry is complete and accurate
- Digital and traditional record keeping used to create and track 150+ students grades and maintained individual mandatory clinic hours for graduation on a daily and weekly basis
- Provided qualitative and quantitative research for Pensacola State College's Quality Enhancement Plan (QEP) for The Principles of Accreditation Foundations for Quality Enhancement’s 5-year accreditation assessment review.
Education
Master of Arts - Organizational Leadership, Human Resource Development
Waldorf College
Forest City, IA 01.2014 - 03.2016
Bachelor of Arts - International Studies, Security & Diplomacy
University of West Florida
Pensacola, FL 01.2008 - 04.2012
Skills
Quality Assurance
Honors Societies
- Pi Sigma Alpha, National Political Science Honors Society
- Alpha Kappa Mu Honor Society, Association of College Honor Societies
- Zeta Phi Beta Sorority, Incorporated
Timeline
Residential Case Manager
Americanwork
10.2022 - 05.2023
Quality Assurance Manager
Freelance Work (Contracted)
04.2020 - 09.2022
Outreach Specialist/ High School Career Coach
Youth Opportunities Unlimited
04.2018 - 04.2020
Corporate Recruiter
Adcomm, INC.
05.2016 - 01.2018
Academic Advisor I
Columbia Southern University
07.2014 - 04.2016
Master of Arts - Organizational Leadership, Human Resource Development
Waldorf College
01.2014 - 03.2016
Project Manager Administrator
Pensacola State College
05.2012 - 01.2015
Bachelor of Arts - International Studies, Security & Diplomacy
University of West Florida
01.2008 - 04.2012
Recruiting Specialist (Temp Assignment)
Alorica
- 02.2016
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