Amari Kelsey
Atlanta
Summary
Experienced insurance professional with over 8 years in customer/agency support, policy servicing, and product sales. Proven ability to guide agencies and policyholders through complex onboarding processes, ensuring seamless integration with systems and early-stage success. Adept at building strong relationships, resolving escalations, and delivering training to drive engagement and exceed performance targets.
Overview
11
11
years of professional experience
Work History
Agent Relationship Specialist
Openly
10.2021 - Current
- Serve as a key contact for agents during post-appointment onboarding, providing guidance on policy renewals, billing, and coverage adjustments.
- Collaborate with agency partners to assist with system issues, underwriting inquiries and extending continuous support to the agency clients.
- Facilitate quick on call training by introducing Openly knowledge base portal that explains Openly’s product and agent education.
- Manage a high volume of agent and policyholder interactions, reinforcing Openly’s appetite and underwriting expectations.
Claims Processing Specialist
United Healthcare Group
07.2024 - 03.2026
- Developed and implemented quality assurance processes to check accuracy of claims processing.
- Utilized excellent analytical and problem-solving skills to quickly and accurately assess insurance claims.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
Policy Servicing Agent
USAA
07.2018 - 10.2021
- Acted as the primary liaison for agents, policyholders, and prospective clients, delivering prompt support on policy inquiries, coverage options, and claims processing.
- Conducted comprehensive policy reviews to identify and pursue upselling and cross-selling opportunities.
- Partnered with underwriters and claims adjusters to streamline processes, enhance client retention, and ensure high levels of customer satisfaction.
Claims Associate
State Farm Insurance
07.2015 - 07.2018
- Verified policy details, investigated incidents, and assessed damages to ensure accurate and timely claim resolution.
- Conducted interviews with claimants, witnesses, and legal representatives to gather critical information and resolve disputes effectively.
- Prepared comprehensive claim reports, including loss assessments, damage evaluations, and settlement recommendations for approval.
- Ensured compliance with all regulatory standards and internal policies while managing confidential client data and processing claims.
Education
Associate of Science - Insurance
The Institutes
Atlanta, GA05-2025
Skills
- Lead prospecting
- Call management
- Problem-solving
- Medical terminology
- Data entry proficiency
- Insurance regulations
Timeline
Claims Processing Specialist
United Healthcare Group
07.2024 - 03.2026
Agent Relationship Specialist
Openly
10.2021 - Current
Policy Servicing Agent
USAA
07.2018 - 10.2021
Claims Associate
State Farm Insurance
07.2015 - 07.2018
Associate of Science - Insurance
The Institutes