Summary
Overview
Work History
Education
Skills
Timeline
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Amari Lester

Decatur

Summary

Dynamic and results-driven professional with experience at FedEx, excelling in customer service and problem resolution. Proven track record of enhancing package handling efficiency and reducing damage rates. Skilled in active listening and critical thinking, consistently meeting quality goals while fostering a welcoming atmosphere for clients.

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

2
2
years of professional experience

Work History

Package Handler

FedEx
02.2025 - Current
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.

FOH Team Member

Chic-Fil-A
03.2024 - 01.2025
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Answered customers' questions, recommended items, and recorded order information.
  • Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Online Personal Shopper

Walmart
08.2023 - 06.2024
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Education

High School Diploma -

McNair High School
Atlanta, GA
05-2024

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Problem resolution
  • Customer support
  • Order taking
  • Phone etiquette
  • Reservation management

Timeline

Package Handler

FedEx
02.2025 - Current

FOH Team Member

Chic-Fil-A
03.2024 - 01.2025

Online Personal Shopper

Walmart
08.2023 - 06.2024

High School Diploma -

McNair High School

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Amari Lester