Amaris Carisa
Fayetteville,GA
Summary
Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.
Overview
16
16
years of professional experience
Work History
Consultant & Project Manager (part-time)
Full Purpose Solutions
11.2008 - Current
- Designs assessments, curriculum, job aids, & reference guides for trainees and clients on various services & online engagement activities using various tools i.e ADOBE, articulate
- Develops, manages, and executes training programs to support court-ordered programs and government adult learners
- Negotiates, maintains, meets timelines, and budget requirements
- Subject matter expert in training, metrics review, and data analysis
- Maintains, updates, publishes, develops, and test LMS (Learning Management System)
- Increased training revenue from $15,000 in 2020 to $120,000 in 2022 through B2B partnerships
- Trains and manages contracted staff as well as handles payroll
- Responsible for all New Hire & Employee Training including diversity and inclusion, interacting with customers, managing clients, and systems knowledge
- Introduce and Train AI enhancements.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
Project Team Lead (part Time/seasonal Annually September – December)
Fedpoint USA
09.2014 - 12.2023
- Evaluates Trainer and Trainee Performance while recommending necessary recommendations to increase overall certification rate to Stakeholders, Executives and 2nd Level managers.
- Implemented and developed training program for new government contract for adult learners.
- Executes on-site and virtual transformational training programs by utilizing train-the-trainer approach through partnership.
- Trains, Coaches and develops trainers, partners and managers.
- Responsible for managing of 50 trainers and collaboration of 8 partners to create win-win solutions.
- Conducts analysis, reviews, and recommendations for Trainers to be successful executing Curriculum and working with trainees on and development issues.
- Manages and coordinates travel arrangements and logistics for trainers.
- Assesses training needs, partners with SME for content accuracy, and maintains education records accurately.
- Supports Trainers as classroom producer.
- Implemented process improvements to increase overall team productivity by identifying areas of inefficiency and recommending solutions.
Training Consultant (full Time/Travel 100%)
State of NYC
02.2021 - 07.2021
- Executed effective vaccine pods for administration of COVID-19 vaccinations for state of New York utilizing Salesforce platform
- Executed on-site transformational training programs by utilizing train-the-trainer approach partnership with state officials, state employees, medical staff and citizen in NYC (5 Burroughs) for COVID-19 vaccines.
- Trained, coached, and developed trainers, managers, and partners as needed on Salesforce platform.
- Collaborated with C-level Execs as well as elected officials to execute vaccine administration logistics.
- Executed Face-to-face, virtual training, and workshops to all staff, Executives, and Elected officials.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Salesforce Project Training Manager (fulltime)
JPW Consulting
02.2018 - 01.2021
- Salesforce application set-up, customized third-party application inclusion for system integration, and rollout.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Created and utilized UAT (User Acceptance Testing) environment of Salesforce for 4,800 users.
- Built collaborative relationships with stakeholders, users, and external vendors to achieve user adoption goals.
- Managed training projects such as WalkMe and myTrailhead.
- Collaborated with cross-functional team, participate in planning, documentation, and execution of Salesforce.com training (classic and lightning).
- Managed development iterations and SDLC tasks for preparation of versions and releases according to Project Roadmap.
- Created safe and supported learning environment for all level learners and provided post-live support hands-on coaching support.
Corporate Technical Trainer (Contract/fulltime)
MacLaren Group Inc.
03.2015 - 09.2015
- Facilitated leadership development training for “Go Live” Day.
- Trained in Software, Technical Assistance, and Applications Management of new system deployment.
- Coached and Developed 50 Team Managers and Center Leadership on successful execution of systems.
- Completed systems integration prior to and support after Go Live.
- Provided ongoing support for alumni of technical training programs, answering questions or offering additional resources when needed.
- Provided detailed project management administration on specific projects and responsible for managing.
- Client expectations in accordance with contract deliverables to C-Level management.
- Delivered materials using wide variety of training techniques and methods and facilitates workshops to provide refresher training as required.
Training Manager (Contractor/fulltime)
AQUENT (DirecTV)
10.2014 - 08.2015
- Facilitated team and Leadership development training for 15 Call Centers.
- Coached and Developed Team Managers and Center Leadership on management effectiveness, organizational performance, and sales skills to maximize organization success.
- Led design, development, implementation, and measurement of training strategy.
- Provided detailed project management administration on specific projects and responsible for managing client expectations in accordance with contract deliverables to C-Level management.
- Developed and managed project governance plans, project schedules, team goals and success.
- Created criteria, project milestones, and budgets.
- Integrated, motivated, and built relationships with cross-functional team members (local or remote).
Technical Trainer (fulltime)
Ramsey, Ent. (AT&T)
03.2012 - 09.2014
- Scheduled and conducted customer interface training via scheduled synchronous web casts 1:1 training upward to groups of 60 users.
- Conducted leadership curriculum design, development, delivery and partnering with external vendors.
- Implemented software application and end user training in multiple site locations.
- Prepared training materials, registration, classroom, and material set-up for training.
- Maintained detailed records of employee progress throughout training programs, allowing managers to easily track improvements over time.
- Created online and leader-led training using various graphic design and multi-media tools.
- Coordinated teleconferences, web conferences, and team meetings.
- Responsible for executing and testing training and system program and products.
Education
MBA - Business Management & Marketing, Marketing
University of Phoenix
Marietta, Georgia06.2009
Skills
- Change Management
- System Integration
- Organizational Development
- Project Management
- Crisis Management
- Client Relationships
- LMS Administration
- DE & I Training
- Curriculum Developer
Technical Skills
- LMS
- Adobe Creative Suite
- WebEx
- ZOOM
- Articulate
- Project Works
- Microsoft Office Suite/TEAMS
- Salesforce
- SharePoint
- SLACK
- PowerPoint
- Excel
- Docebosaas
- ChatGPT (AI)
- VMWare
References Available
True
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Training Consultant (full Time/Travel 100%)
State of NYC
02.2021 - 07.2021
Salesforce Project Training Manager (fulltime)
JPW Consulting
02.2018 - 01.2021
Corporate Technical Trainer (Contract/fulltime)
MacLaren Group Inc.
03.2015 - 09.2015
Training Manager (Contractor/fulltime)
AQUENT (DirecTV)
10.2014 - 08.2015
Project Team Lead (part Time/seasonal Annually September – December)
Fedpoint USA
09.2014 - 12.2023
Technical Trainer (fulltime)
Ramsey, Ent. (AT&T)
03.2012 - 09.2014
Consultant & Project Manager (part-time)
Full Purpose Solutions
11.2008 - Current
MBA - Business Management & Marketing, Marketing
University of Phoenix
Similar Profiles
Sayee Ramaswami MBA - Finance And SystemsSayee Ramaswami MBA - Finance And Systems
Senior General Manager - Global Finance at PURPOSE LEGAL PRIVATE LIMITED(Formerly Cobra Legal Solutions)Senior General Manager - Global Finance at PURPOSE LEGAL PRIVATE LIMITED(Formerly Cobra Legal Solutions)
Mae Patrice PelayoMae Patrice Pelayo
Merchandiser at Access Solutions Multi- Purpose CooperativeMerchandiser at Access Solutions Multi- Purpose Cooperative
Amanda CruzAmanda Cruz
Machine Operator Assembler at All Purpose SolutionsMachine Operator Assembler at All Purpose Solutions