Amaryon Thelon
Duluth
Summary
Motivated and organized professional transitioning to office administration. Brings strong communication skills and expertise in digital organization tools, aiming to leverage experience in team support to improve office workflows.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Atlanta Gynecology
Johns Creek, GA
06.2022 - Current
- Performing essential medical office and administrative tasks
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Process patient payments, provide electronic health records
- Insurance verification and Billing insurance for patient procedures
- Complete accurate documentation for doctor visits, medical transcription
- Answering and routing incoming calls, inventory management, maintaining the reception area
- Streamlined patient check-in processes, enhancing overall office efficiency.
Front Desk Agent
ALOFT HOTEL
Alpharetta & Lawrenceville, GA
04.2021 - Current
- Performing essential front office and administrative tasks
- High Volume phone calls, greeting clients and overseeing office budget
- Assists sales team with group bookings and service
- Point of contact with hotel clients and property management
- Distribute room keys, register guests and verify reservations
- Operating credit card authorization systems and id verification
- Assist with training and development of new team members
Remote Customer Service
CVS
Duluth, GA
04.2022 - 01.2025
- Prompt response to customer inquiries and concerns, via phone, email or chat
- Manage high volume inbound and outbound calls
- Offer technical support to customers as needed
- Maintain accurate records of customer interactions and transactions
- Contribute to team goals and initiatives to improve customer satisfaction
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Enhanced member satisfaction by providing exceptional customer service and addressing concerns promptly.
Accounts Payable Assistant
Trio Healthcare
Sandy Springs, GA
06.2019 - 03.2022
- Processed invoices accurately to ensure timely payments to vendors.
- Reconciled vendor statements to maintain accurate accounting records.
- Implemented streamlined workflows for invoice approval processes.
- Assisted in month-end closing activities to support financial reporting accuracy.
- Identified discrepancies in payment records, resolving issues proactively.
- Utilized accounting software to maintain up-to-date financial data and reports.
- Kept vendor files accurate and up-to-date to expedite payment processing.
Retail Sales Associate
WHITE HOUSE BLACK MARKET
Alpharetta, GA
12.2020 - 09.2021
- Greeting and Directing customers
- Resolving conflicts to prevent escalation and ensure customer satisfaction
- Assists clients with product selection
- Restock apparel and maintaining clean sales floor
- Process customer payments and handle returns or exchanges
- Providing accurate information regarding product features and pricing
- Assist with store inventory management
Education
Business
Kennesaw State University
Kennesaw, GA05-2028
High School Diploma -
Norcross High School
Norcross, GA05-2019
Skills
- Organizational Skills
- Problem-solving
- Customer Service
- Training & Development
- Guest Services
- Conflict Resolution
- Hotel Experience
- Self-Management
- Remote Collaboration
- Appointment scheduling
- Front desk operations
- Telephone etiquette
- Office administration
- Microsoft office
- Remote sensing analysis
Timeline
Medical Receptionist
Atlanta Gynecology
06.2022 - Current
Remote Customer Service
CVS
04.2022 - 01.2025
Front Desk Agent
ALOFT HOTEL
04.2021 - Current
Retail Sales Associate
WHITE HOUSE BLACK MARKET
12.2020 - 09.2021
Accounts Payable Assistant
Trio Healthcare
06.2019 - 03.2022
Business
Kennesaw State University
High School Diploma -
Norcross High School