Amaya Malone
Kennesaw
Summary
Customer focused professional with 5+ years of experience delivering high quality service in fast paced environments. Skilled in communication, multitasking, and problem solving, with a proven ability to create positive customer experiences. Known for strong organization, professionalism, and teamwork. Seeking to contribute to a dynamic team where service, efficiency, and attention to detail are valued.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Electronic Assembler
PTI Security Systems
04.2025 - 04.2026
- Assembled electronic security systems in a high-volume production environment.
- Installed and verified software on devices to ensure proper system setup.
- Performed functional testing using multi-step procedures to confirm product performance.
- Conducted BIST diagnostics to identify and resolve system issues.
- Completed quality assurance checks by reviewing work for accuracy and compliance.
- Maintained clean and organized workstations while following safety procedures.
Customer Care Team lead
Advance Medical Design
04.2022 - 08.2024
- Interacting with team members to clarify data requirements and resolve data discrepancies.
- Provided high-quality customer service to an average of 60 clients per day, maintaining a 90% first-call resolution rate.
- Implementing and maintaining data entry standards, reviewing data for accuracy, and ensuring timely completion of tasks.
- Support lean manufacturing initiatives by identifying inefficiencies and recommending process improvements.
Server
Various Restaurants
03.2018 - 12.2023
- Provided attentive food and beverage service in fast-paced dining environments.
- Delivered friendly, professional service to ensure positive guest experiences.
- Managed multiple tables while maintaining efficiency and accuracy.
- Maintained clean and organized dining and service areas in compliance with health and safety standards.
- Communicated effectively with team members to ensure smooth service flow.
- Anticipated guest needs and provided prompt, responsive service.
Customer Support Associate
Amazon
02.2021 - 03.2022
- Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints.
- Upgrade and cancel customer accounts by customer request.
- Follow communication guidelines, policies and procedures.
- Make product recommendations or services to customers based on their needs and preferences.
- Developed and implemented a new data entry protocol that increased efficiency by 10%.
- Understands all phases and aspects of the multi-product customer billing system and can interpret and explain to the customer current and historical information contained within the system in response to any customer related inquiries.
Education
High School Diploma - General Studies, General Studies
Technical College System of Georgia
Skills
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and conflict resolution
- Customer-focused with a positive attitude
- Team player who collaborates well in group settings
- Knowledge of common technical issues and solutions
- (CRM) systems
- Microsoft Office
- Multitasking in fast-paced environments
- Positive attitude and professionalism
- Adaptability in dynamic work environments
Certification
- ServSafe
- OSHA 10
- Emotional Intelligence
Timeline
Electronic Assembler
PTI Security Systems
04.2025 - 04.2026
Customer Care Team lead
Advance Medical Design
04.2022 - 08.2024
Customer Support Associate
Amazon
02.2021 - 03.2022
Server
Various Restaurants
03.2018 - 12.2023
High School Diploma - General Studies, General Studies
Technical College System of Georgia