Amaya Richey
Carrollton
Summary
Resourceful Assistant Manager/ worker known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics. Established great connections and relation with workers and guest. Overall team player with a leadership mentality
Overview
4
4
years of professional experience
Work History
Assistant Manager
Juicy Crab
Carrollton
04.2025 - Current
- Staff supervision and training
- Upselling and suggestive selling techniques
- Opening and closing procedures
- POS system management (e.g., Toast, Aloha, etc.
- Cultivated warm relationships with regular customers.
- Scheduling and shift coverage
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Used filing systems to improve document management and organization.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Fulfillment Associate
Amazon
Union City
07.2023 - 08.2024
- Working in this fulfillment center, I've been trained for multiple jobs.
- Jam Clear Team: A jam/blockage in the machine is called over the radio and then someone who is certified must locate the problem, clear the machine of it, then restart the machine so that it runs smoothly again.
- Packer: A person who packs locates the chute with a customer shipment in it, quickly and efficiently grab the items, then place items in its most fitting box and then send the shipment over the conveyor.
- Rebin: While doing Rebin, the requirement is to accurately fill a chute with each item from a customer's order and then push it through a wall for the packers to receive and send.
- Induct: Working in induct means you will receive multiple totes that you must empty by taking an item out one at a time, scanning it, and putting it into a tray that will be sent along the conveyor for the Rebinner.
Manager
East Metro Sports
Conyers
02.2021 - 07.2023
- As a gym manager, I've done it all to make sure everything runs smoothly and members have the best experience possible.
- Managed day-to-day operations to ensure a smooth and positive experience for members.
- Assisted with signing up new members and answering membership-related questions.
- Kept the lobby clean, organized, and fully stocked with snacks, drinks, and protein products.
- Coordinated gym court rentals for schools and teams, managing schedules and ensuring seamless events.
- Created and maintained staff schedules to support daily operations.
- Handled inventory management, ensuring supplies were always available.
- Quickly and professionally addressed customer concerns to maintain satisfaction.
- Focused on staying organized, proactive, and approachable to foster a positive environment for both staff and members.
Education
Some College (No Degree) - Biology
University of West Georgia
Carrollton, GASkills
- Payroll
- Research
- Retail Sales
- Inventory Control
- Microsoft Word
- RF scanner
- Data analysis skills
- Shipping & receiving
- Customer service
- Troubleshooting
- Cleaning
- Sales
- Warehouse Experience
- Packaging
- Order Picking
- Organizational Skills
- Quality Assurance
- Materials Handling
- Stocking
- Serving
- Front desk
- Assembly
- Cash handling
- Load & unload
- Deescalation
Timeline
Assistant Manager
Juicy Crab
04.2025 - Current
Fulfillment Associate
Amazon
07.2023 - 08.2024
Manager
East Metro Sports
02.2021 - 07.2023
Some College (No Degree) - Biology
University of West Georgia