Amaya Richmond
Douglasville
Summary
Skilled in enhancing customer satisfaction and promoting team collaboration in fast-paced retail environments. Excels in conflict resolution, adaptability, and multitasking, consistently delivering high-quality service and supporting operational efficiency. Dedicated to leveraging these strengths to improve customer experiences and drive store performance.
Overview
3
3
years of professional experience
Work History
Overnight Stocker and Receiver
Lowe's
Easton
04.2026 - 05.2026
- Stocked shelves with merchandise to maintain product availability and organization.
- Received incoming shipments, verifying accuracy against purchase orders.
- Operated pallet jacks to move heavy items safely.
- Collaborated with team members to ensure timely restocking of shelves.
- Implemented safety protocols during loading and unloading processes.
- Unloaded trucks, moved incoming freight to storage areas, unpackaged products from containers.
Cashier
PetSmart
Easton
03.2025 - 04.2026
- Delivered exceptional customer service by assisting pet owners with purchases, providing product knowledge, and ensuring a positive, engaging in-store experience.
- Handled cash, credit, and register transactions accurately while maintaining organized inventory and supporting team efforts to keep the store stocked and welcoming.
- Stocked merchandise efficiently, organized shelves, and created attractive displays to ensure product availability and highlight promotions.
- Monitored product quality and expiration dates, ensuring safe and reliable merchandise for customers.
- Supported store events and promotions by engaging customers, encouraging participation, and enhancing the overall shopping experience.
- Processed customer transactions accurately and efficiently at a pet retail environment.
- Assisted customers with product inquiries and recommendations for pet care needs.
- Managed cash register operations, including handling payments and issuing receipts.
- Maintained a clean and organized checkout area to enhance customer experience.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Sales Associate
Kids Foot Locker
Smyrna
06.2023 - 06.2025
- Drove revenue growth by strategically promoting seasonal merchandise and executing targeted in-store events, boosting sales and increasing customer engagement.
- Maintained operational excellence through precise cash handling and regular inventory audits, ensuring financial accuracy and optimal stock management.
- Provided personalized product recommendations and guidance to customers, enhancing their shopping experience and fostering loyalty.
Customer Service Associate
White House Black Market
Smyrna
01.2024 - 01.2025
- Delivered exceptional customer service while efficiently processing transactions, ensuring a smooth checkout experience and high customer satisfaction.
- Collaborated with team members to maintain inventory, support store operations, and promote sales initiatives to enhance overall performance and customer engagement.
- Resolved customer questions and concerns promptly, ensuring a positive shopping experience and fostering repeat business.
Education
Associate of Arts - Liberal Arts And Sciences
Chesapeake College
Wye Mills, MDSkills
- Conflict Resolution
- Adaptability
- Multitasking
- Service Excellence
- Quality Assurance
- Customer Support
- Time Efficiency
- Inventory management
Timeline
Overnight Stocker and Receiver
Lowe's
04.2026 - 05.2026
Cashier
PetSmart
03.2025 - 04.2026
Customer Service Associate
White House Black Market
01.2024 - 01.2025
Sales Associate
Kids Foot Locker
06.2023 - 06.2025
Associate of Arts - Liberal Arts And Sciences
Chesapeake College