Amaya Shelton
Fairburn
Summary
Driven Pharmacy Technician with 5 years of experience and success in working within fast-paced pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Healthcare Support Staffing
12.2024 - Current
- Assisted patients with medication adherence through refill reminders, synchronization, and education.
- Coordinated medication refills and ensured timely dispensing to enhance patient compliance.
- Utilized adherence tools such as blister packaging and auto-refill programs.
- Maintained detailed records of patient adherence metrics and escalated concerns to pharmacists.
- Communicated with healthcare providers and caregivers to address adherence barriers.
- Resolved insurance issues and facilitated prior authorizations for uninterrupted medication access.
Call Center Pharmacy Technician
Grady Health System
05.2023 - 07.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Processing Patient Prescriptions For Mail Order Delivery Via Usps.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Collected co-payments or full payments from customers.
Inventory Specialist (Tech II)
CVS Health / Encompass Rx Specialty Pharmacy
09.2022 - 04.2023
- Inmar Returns
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Knowledgeable In Sap Software.
Fulfillment Technician (Tech I)
CVS Health / Encompass Rx Specialty Pharmacy
03.2021 - 09.2022
- Filling Prescriptions And Accurate Processing For Packing Daily
- Receiving And Storing Incoming Supplies
- Assuring Level Of Service Including Overnight, Ground And Signature Required Deliveries
- Assuring Proper Packaging Of Shipments Including Bubble Wrap, Ice Packs And Paper Filler.
Pharmacy Technician
Kroger's Pharmacy
11.2018 - 03.2021
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Cashier
KROGER
05.2017 - 10.2018
- Helped Customers Find Specific Products, Answering Questions And Offering Advice
- Maintained High Productivity By Efficiently Processing Cash, Credit, Debit And Voucher Program Payments For Customers
- Troubleshot And Resolved Issues With Cash Registers, Card Scanners And Printers
- Worked Closely With Front-End Staff To Assist Customers.
Education
HIGH SCHOOL DIPLOMA -
Grady High School
05.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Microsoft Excel
- Payment Processing
- Microsoft Outlook
- Microsoft PowerPoint
- Live chat support
Certification
Licensed Pharmacy Technician, PHTC051134, 8/14/2019, 6/30/2025
Timeline
Pharmacy Technician
Healthcare Support Staffing
12.2024 - Current
Call Center Pharmacy Technician
Grady Health System
05.2023 - 07.2024
Inventory Specialist (Tech II)
CVS Health / Encompass Rx Specialty Pharmacy
09.2022 - 04.2023
Fulfillment Technician (Tech I)
CVS Health / Encompass Rx Specialty Pharmacy
03.2021 - 09.2022
Pharmacy Technician
Kroger's Pharmacy
11.2018 - 03.2021
Cashier
KROGER
05.2017 - 10.2018
HIGH SCHOOL DIPLOMA -
Grady High School
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