Amber Adams
Villa Rica
Summary
Highly proactive manager with 7 years of experience in team leadership in restaurant industry. Background includes sales, management and customer service in fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Running a five star store which was ranked best in the nation. Entry-level Emergency Medical Technician with educational background adept at learning processes associated with assessing emergencies and delivering exceptional problem-solving and decision-making processes. Highly-skilled emergency services professional calmly and quickly assesses medical situations.
Overview
6
6
years of professional experience
Work History
Assistant General Manager
Taco Bell
03.2022 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Assisted in recruiting, hiring and training of team members.
Pool Technician
DC POOL SERVICE
03.2021 - Current
- Brushed pool walls and floors to reduce algae and slime formation and prevent staining.
- Exercised strong knowledge of swimming pool motors, pumps and filtration systems to service and monitor pool and equipment.
- Demonstrated courtesy, respect and professionalism to promote company values and customer care.
- Vacuumed pool using to remove dirt, debris and contaminants at bottom of pool.
- Educated customers in first aid and CPR.
- Conducted multiple pool safety inspections and reported unresolved issues immediately.
- Managed over 15 residential and commercial pools and properties per day.
Emergency Medical Technician
AdventHealth
11.2022 - 02.2023
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Administered CPR, oxygen and other life-saving medical treatments.
- Followed all safety protocols and took necessary precautions while providing care.
- Responded to 911 calls for medical emergencies.
Server
Hudson Grille
03.2019 - 05.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Assistant General Manager
Taco Bell
01.2018 - 03.2019
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Quickly and effectively managed groups of 8 to keep our customer drive thru times below two minutes.
Education
No Degree - Criminal Justice
College of Coastal Georgia
Brunswick, GA05.2018
EMT-B, EMT-A - EMS
Faithful Gaurdian
Temple,GA06.2017
High School Diploma -
North Gwinnett High School
Suwanee, GA05.2017
Skills
- Business Development
- Team Leadership Expertise
- Food Safety and Sanitation
- Sales Forecasting
- Vehicle Operation
- Stress Management
- Trauma Management
- Adaptability and Flexibility
- Servsafe certified
Timeline
Emergency Medical Technician
AdventHealth
11.2022 - 02.2023
Assistant General Manager
Taco Bell
03.2022 - Current
Pool Technician
DC POOL SERVICE
03.2021 - Current
Server
Hudson Grille
03.2019 - 05.2021
Assistant General Manager
Taco Bell
01.2018 - 03.2019
No Degree - Criminal Justice
College of Coastal Georgia
EMT-B, EMT-A - EMS
Faithful Gaurdian
High School Diploma -
North Gwinnett High School
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