Amber Adcock
Statesboro
Summary
Dynamic professional with a positive attitude and strong problem-solving skills, experienced as a Clinic Receptionist at Atmore Community Hospital. Skills in patient scheduling and insurance verification, and enhancing communication efficiency. Proven ability to foster customer loyalty through exceptional service and team leadership, ensuring a seamless experience for all clients.
Overview
9
9
years of professional experience
Work History
Clinic Receptionist
Atmore Community Hospital
01.2025 - Current
- Greeted patients, scheduled appointments and maintained records and accounts.
- Called patients to remind of upcoming appointments and help schedule testing for off-site services.
- Efficiently managed multiple lines of communication, including phone calls, emails, and faxes.
- Improved communication between patients and medical staff with accurate message relay.
- Maintained medical record database with up-to-date patient information and provided information to other providers.
- Verified insurance information, facilitating a smooth billing process for both patients and the clinic.
Retail Sales Associate
Goodwill
09.2022 - 05.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Shift Leader Manager
Dunkin' Donuts
09.2016 - 03.2021
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
Education
Bachelor of Science - Health Sciences
Georgia Southern University
Statesboro, GA12-2025
High School Diploma -
Camden County Highschool
Kingsland, GA05-2016
Skills
- Adaptable to change
- Patient scheduling
- Insurance verification
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service
- Time management
Timeline
Clinic Receptionist
Atmore Community Hospital
01.2025 - Current
Retail Sales Associate
Goodwill
09.2022 - 05.2024
Shift Leader Manager
Dunkin' Donuts
09.2016 - 03.2021
Bachelor of Science - Health Sciences
Georgia Southern University
High School Diploma -
Camden County Highschool
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