Amber Alfaro
McDonough,MI
Summary
Dynamic Operator and Appointment Scheduler at Imaging Health Care Specialist, adept at enhancing patient satisfaction through effective problem-solving and exceptional customer service. Demonstrated strong multitasking abilities and efficient schedule coordination, ensuring seamless operations. Committed to continual improvement and passionate about delivering positive experiences in a fast-paced environment.
Overview
4
4
years of professional experience
Work History
Operator/Appointment Scheduler
Imaging Health Care Specialist
04.2022 - 02.2024
- Assisted in patient preparation, contributing to a seamless workflow and positive patient experience.
- Resolved customer complaints by identifying issues and implementing effective solutions to enhance satisfaction.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Sales Representative Team Leader
Cricket Wireless
02.2020 - 12.2021
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Provided comprehensive training programs for new hires to ensure they were well-equipped for success in the field.
- Built relationships with customers and community to promote long term business growth.
- Trained new employees on customer service, money handling and organizing strategies.
Education
Pedagogica La Cruz
Costa RicaSkills
- Problem-solving
- Teamwork and collaboration
- Customer service
- Efficient multitasking
- Remote work capabilities
- Follow-up skills
- Schedule coordination
- Appointment confirmation
- Patient scheduling
- Computer skills
Languages
Spanish Bilingual
Timeline
Operator/Appointment Scheduler
Imaging Health Care Specialist
04.2022 - 02.2024
Sales Representative Team Leader
Cricket Wireless
02.2020 - 12.2021
Pedagogica La Cruz
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