Amber Banks-Exum
Augusta
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
2025
2025
years of professional experience
Work History
Home Coordinator Float
Caregiver LLC Inc.
02.2024 - 01.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Conducted regular follow-ups with patients to ensure satisfaction with provided services and address any concerns or needs.
- Advocated for clients'' rights throughout their interactions with healthcare professionals; ensuring they receive the appropriate levels of service according to their unique needs.
- Collaborated with interdisciplinary team members for comprehensive patient-centered care approach.
Medical Appointment Scheduler
Augusta University Medical Center
- Successfully managed patient inquiries
- Coordinated schedules across ten medical facilities
- Documented critical information to ensure seamless appointment and payment processes
Registrar
Parallon
03.2019 - 05.2022
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
- Managed high-stress situations calmly and professionally while prioritizing multiple competing demands during peak hours or emergency situations.
- Collected and processed co-payments and out-of-pocket charges using [Software].
Fragrance Specialist
Dillard's
- Enhanced visual displays
- Utilized product expertise and interpersonal skills to drive substantial sales growth
- Honed ability to multitask, prioritize tasks effectively, and communicate effectively with internal and external stakeholders
Education
Associate of Applied Science - Surgical Technology
Keister Career College
St. Petersburg, FL12-2010
Skills
- Strong organizational skills
- Customer service experience
- Communication abilities
- Ability to manage complex schedules
- Handling sensitive information
- Insurance verification
- Patient confidentiality
- Strong organization
- HIPAA compliance
- Patient relations
Closing
I am excited about the opportunity to join a company that is committed to delivering exceptional patient care and values a supportive and collaborative work environment. I am confident that my skills, experience, and passion make me a strong candidate for this role. Thank you for considering my application. I look forward to the opportunity to discuss my qualifications further.
Timeline
Home Coordinator Float
Caregiver LLC Inc.
02.2024 - 01.2025
Registrar
Parallon
03.2019 - 05.2022
Medical Appointment Scheduler
Augusta University Medical Center
Fragrance Specialist
Dillard's
Associate of Applied Science - Surgical Technology
Keister Career College
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