Amber Burns
Atlanta,GA
Summary
To secure a position that utilizes the expertise that I have acquired throughout personal and professional experiences. Allowing me to do what I love while making a significant contribution to the success of your company.
Collaborative leader with a successful background in organizational growth. Specializing in exceeding metrics, managing P&L and increasing employee morale. Strong focus on creating an environment that fosters the development of talent and building relationships with clients. Meticulous, organized, and flexible to the ever-evolving business needs. Over 20 years of experience in all phases of sales, business management and human resources.
Overview
16
16
years of professional experience
Work History
Career Services Manager
The Stepping Stones Group
10.2024 - Current
- Identified, built, and sustained strong relationships with candidates to expand the business.
- Assess candidates' qualifications and communicate details to team members.
- Deliver an excellent candidate experience by understanding candidates' needs and preferences.
- Manage pipeline workflows and candidate communications throughout the hiring process.
- Billed over 125,000 in revenue in first 5 months
- Met and exceeded peak and post peak goals by 5%
Account Lead/ Candidate Engagement Specialist
Hire Velocity (RPO)
11.2021 - 06.2024
- Manage full recruitment
- Developed strong relationships with clients and candidates
- Oversee high-volume requisition loads
- Use multi-channel strategies to fill hard-to-place positions
- Reduced time to fill for key roles by 15%
- Trained and developed junior recruiters
- Advertised job opportunities on social media platforms and job boards.
Market Staffing Manager
Randstad Staffing USA
02.2021 - 11.2021
- Enhanced client satisfaction and retention
- Reduced time-to-fill metrics
- Developed recruiting strategies
- Generated revenue exceeding projections.
- Part of sales team that generated over 75% of branches monthly revenue.
- Oversaw a base staff of 30-50 contingent workers
Store Manager
Yankee Candle Company
09.2017 - 02.2021
- Maintained communication with corporate headquarters & executed company's vision
- Effectively recruit new talent
- Assessed, optimized, and elevated daily operations.
- Exceeded monthly sales goals for 10 consecutive quarters
- Constantly ranked it top 3% of customer satisfaction score for the entire company
Chief Workshop Manager
Build-A-Bear Workshop/Multiple Locations
04.2010 - 09.2017
- Project Manager for 2 new store openings
- Managed teams that were comp and plan positive for 8 quarters straight
- Forecasted trends in expected business
- Recruited, hired, and trained new employees maintaining a staff of 20 to 30 associates
Education
Master of Business Management - Talent Development
Troy University
Troy, AL03-2027
Bachelor of Science - Psychology
Troy University
Troy, AL05.2022
Skills
- Customer Relations
- Effective Strategic Partner
- Performance monitoring
- Team leadership
Timeline
Career Services Manager
The Stepping Stones Group
10.2024 - Current
Account Lead/ Candidate Engagement Specialist
Hire Velocity (RPO)
11.2021 - 06.2024
Market Staffing Manager
Randstad Staffing USA
02.2021 - 11.2021
Store Manager
Yankee Candle Company
09.2017 - 02.2021
Chief Workshop Manager
Build-A-Bear Workshop/Multiple Locations
04.2010 - 09.2017
Bachelor of Science - Psychology
Troy University
Master of Business Management - Talent Development
Troy University