Amber Byrd
Nicholson
Summary
Experienced retail leader with strong background in store management, operations, cash handling, team supervision, customer service, and inventory control. Proven ability to manage daily store functions, train and develop employees, support hiring, and maintain high operational standards in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
Petsense by Tractor Supply
Commerce, GA
05.2025 - Current
- Oversee daily store operations including opening and closing procedures
- Manage cash handling including register balancing, safe reconciliation, bank deposits, and bank runs
- Assist with employee scheduling and labor coverage
- Train, coach, and develop team members to improve performance and customer service
- Participate in hiring process including interviewing and onboarding new employees
- Provide leadership in customer service and resolve customer concerns
- Manage inventory processes including stocking, merchandising, and inventory adjustments
- Conduct weekly inventory audits for shrink and out-of-date products
- Support sales goals through merchandising and product presentation
- Provide animal care including feeding, cleaning, and wellness support
- Maintaining a safe and clean work environment
- Review P&L and act accordingly to make adjustments
Account Manager
American Home Furniture
Athens, GA
05.2023 - 12.2023
- Managed customer accounts and maintained client relationships
- Followed up with customers to ensure satisfaction and retention
- Organized account records and maintained accuracy
- Repo if needed.
- Contact customers regarding their accounts.
- Maintain a clean environment.
- Help store manager with sales.
Pharmacy Technician
Walmart
Commerce, GA
08.2022 - 04.2023
- Filled prescriptions under pharmacist supervision
- Processed insurance claims and resolved billing issues
- Assisted customers at pharmacy counter
- Communicated with doctors and insurance companies to resolve prescription issues
- Maintained HIPAA compliance and confidentiality
Custodian
The Service Fort
Homer, GA
08.2021 - 08.2022
- Maintained cleanliness and safety of facility spaces
- Performed floor stripping and restoration
- Assisted with maintenence.
- Helped staff with issues.
Cashier/Customer Service
Loves Travel Stop
Commerce, GA
04.2021 - 08.2021
- Operated cash register and handled transactions
- Provided customer service and assisted customers
- Tire pressure and adding air when needed.
- Helping customers with fueling.
- Maintaining a clean and safe work environment.
Manager
CVS Health
Hull, GA
03.2017 - 07.2019
- Managed daily store operations including opening and closing procedures
- Handled cash management including register balancing, deposits, and bank runs
- Delivered customer service and resolved escalated concerns
- Trained and coached employees to improve performance
- Maintained store standards and operational compliance
- Open and close Pharmacy
- Inventory and truck
- Pushed sales
- Maintained a safe and clean work environment
- Maintained confidentiality
Cashier/Customer Service
Auto Zone
Jefferson, GA
04.2011 - 08.2012
- Assisted customers with locating and purchasing auto parts
- Operated cash register and processed transactions
- Helping customers install wiper blades and oil.
- Maintain a clean and safe work environment.
- Help push sales.
Education
GED -
Lanier Technical College
Commerce, GA11-2011
No Degree - Human Resources Management
Columbus Technical College
Columbus, GANo Degree - Human Resources Management
Strayer University
Bachelor of Science - Human Resources Management
DeVry University
06-2027
Skills
- Store Operations & Leadership
- Cash Handling & Safe Management
- Team Training & Employee Development
- Customer Service & Conflict Resolution
- Inventory Control & Merchandising
- Scheduling & Labor Support
- Sales Support & Goal Achievement
- Retail Compliance & Standards
Timeline
Assistant Store Manager
Petsense by Tractor Supply
05.2025 - Current
Account Manager
American Home Furniture
05.2023 - 12.2023
Pharmacy Technician
Walmart
08.2022 - 04.2023
Custodian
The Service Fort
08.2021 - 08.2022
Cashier/Customer Service
Loves Travel Stop
04.2021 - 08.2021
Manager
CVS Health
03.2017 - 07.2019
Cashier/Customer Service
Auto Zone
04.2011 - 08.2012
GED -
Lanier Technical College
No Degree - Human Resources Management
Columbus Technical College
No Degree - Human Resources Management
Strayer University
Bachelor of Science - Human Resources Management
DeVry University