Amber Colón
Buford,GA
Summary
Skilled healthcare professional capable of assisting in complex procedures. Known for ensuring sterile fields and maintaining surgical instruments to highest standards. Valued for team collaboration, adaptability, and effective communication with surgeons and medical staff. With focus on accurate documentation and patient care. Known for reliable teamwork and adaptability in dynamic environments, ensuring smooth operations and accurate documentation.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Scribe/Ophthalmic Technician
Milan Eye Center, Alpharetta, GA
01.2019 - Current
- Assisted in laser treatments, minor surgeries and office procedures. Arranged supplies and instrumentation to meet needs of surgeon and enhance efficiency.
- Contributed to successful procedures by anticipating surgeon needs and promptly delivering instruments.
- Played key role in patient education, explaining pre- and post-operative care procedures to enhance understanding and compliance reducing patient anxiety, and answering questions with empathy and clarity.
- Gathered patient medical history assessments as part of the pre-examination process for patients.
- Triaged phone calls from patients providing exceptional customer service addressing concerns promptly and compassionately.
- Maintained a clean and organized work environment for optimal patient care and equipment maintenance.
- Reduced wait times for patients by minimizing administrative delays and enhancing overall clinic efficiency. managing appointment schedules and coordinating with other staff members.
- Trained new ophthalmic technicians on clinic protocols, fostering teamwork within the practice.
- Preformed visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments, completed diagnostic tests as part of detailed ophthalmic evaluations. Administered medications and drops to dilate pupils in preparation for examinations.
- Overseeing plastics/ aesthetics clinic services, ordering supplies,
- Pulling Pathology results and loading them into patient charts, delivering sensitive biopsy results to patients.
- Raised client engagements by leading social media accounts and developing robust marketing strategies, conducting meetings with medical reps.
Optical Technician
My Eye Dr, Augusta, GA
01.2017 - 01.2018
- Administer overall processes of store from opening to closing as key holder. Act as manager on duty, whilst receiving and responding to all client issues and concerns. Deliver best-in-class customer service and ensure satisfaction of each client. Provide customers knowledge on utilization of contacts lenses and care for eyewear.
- Enhanced skillsets of clients through demonstration of robust processes on adaptation of new Rx’s and care of lenses.
- Guided patients on comprehensive insurance benefits in simple way to understand.
- Increased and engaged clients by delivering best solutions for patients to promote repeat customers
Optical Technician
Lens Crafters, Augusta, GA
01.2015 - 01.2017
- Oversaw and administered overall operations of filed insurance aimed at facilitating clients. Conducted meeting and provided proactive consultancy to guests, whilst ensuring right product delivery to respective clients. Assisted patients after exam eye glass frames finding that fit their prescription as well as their face and lifestyle.
- Surpassed monthly goals through excellent performance delivery and implementation of effective strategies.
- Provided proactive education to patients on all different lens options and coating as well as on insurance and befits with them before closing sale.
Visual Manager
Buckle, Augusta, GA
01.2013 - 01.2016
- Designed and led routine promotional campaigns with a keen focus on increasing optimum client engagement. Trained and mentored new employees on visual aid products in compliance with set standards. Performed promotion and marketing changes on daily and weekly basis.
- Expanded business growth and attained set revenue targets by travelling to new locations and establishing new stores.
- Accomplished set objectives by delivering and maintaining best-in-class customer services across the region
Education
High school diploma -
Skills
- Patient charting expertise
- Patient assessment
- Physician support
- Surgical care
- Scribing
- Clinical assistance
- Diagnostic imaging
- Patient education
Certification
- Certification in Skin Care
- Cosmetic laser Certification
Additional Experience
- Editor/Photographer, Carter Elite Photography; Buford, GA
- Visual Manager, Belk; Anderson, SC
Timeline
Medical Scribe/Ophthalmic Technician
Milan Eye Center, Alpharetta, GA
01.2019 - Current
Optical Technician
My Eye Dr, Augusta, GA
01.2017 - 01.2018
Optical Technician
Lens Crafters, Augusta, GA
01.2015 - 01.2017
Visual Manager
Buckle, Augusta, GA
01.2013 - 01.2016
High school diploma -
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