Amber Early
Hiram
Summary
Results-oriented professional with extensive experience in operations management and customer relationship management. Known for developing training programs and implementing strategic initiatives that enhance member satisfaction and drive retention. Eager to leverage strong communication and analytical skills to support organizational growth.
Overview
14
14
years of professional experience
Work History
General Manager
Crunch Fitness
Hiram, GA
12.2022 - Current
- Led daily operations to enhance member experience and satisfaction.
- Managed budget allocations and expenses to ensure financial efficiency.
- Analyzed market trends to inform strategic business decisions and initiatives.
- Coordinated marketing efforts to increase membership engagement and retention.
- Developed and implemented team training programs to improve service delivery.
- Oversaw staff performance evaluations and provided constructive feedback.
- Fostered a positive work environment by promoting teamwork and collaboration among staff.
Regional Scouting Director
Discovery Spotlight
Charleston, SC
09.2016 - 01.2023
- Spearheaded data-driven decision-making processes to optimize operational efficiencies and resource allocation.
- Developed and executed comprehensive marketing strategies to enhance brand visibility and engagement.
- Led cross-functional teams to innovate and implement strategic initiatives across multiple projects.
- Managed budgetary allocations, ensuring alignment with organizational goals and financial sustainability.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Coordinated stakeholder communications, enhancing relationships and facilitating project alignment with company objectives.
- Fostered a collaborative environment, mentoring staff to achieve professional growth and improve team performance.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
CYPA
Joint Base Charleston
Charleston, SC
01.2013 - 09.2020
- Developed and implemented engaging educational activities for children and youth programs.
- Provided support to program leaders in managing daily operations and participant needs.
- Assisted in monitoring participant progress, adapting programs to meet diverse needs.
- Led training sessions for new staff, emphasizing program goals and participant engagement strategies.
- Mentored junior staff, cultivating a collaborative environment that emphasized best practices and professional development.
- Delivered high level of care, assistance, and supervision to children in compliance with organization's rules and policies.
- Enhanced parent satisfaction through regular updates and communication about child's progress and achievements.
- Coordinated logistics for events, ensuring seamless execution and availability of all materials and resources.
- Communicated effectively with children, fellow staff members, and parents by utilizing active listening and interpersonal skills.
Skills
- Operations management
- Operational oversight
- Staff management
- Leadership and team building
- Strategic prioritization
- Problem resolution
- Time management
- Customer relationship management
- Customer retention
- Collaboration skills
- Verbal and written communication
- Relationship building
- Motivation
Timeline
General Manager
Crunch Fitness
12.2022 - Current
Regional Scouting Director
Discovery Spotlight
09.2016 - 01.2023
CYPA
Joint Base Charleston
01.2013 - 09.2020