Amber Fleming
Stone Mountain
Summary
Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner.
Personable, experienced with conflict resolution and sensitive to others' needs.
Motivated, offering valuable contributions in all facets of administrative activities, organization, prioritization and work ethic. A relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues. Care-focused Phlebotomist bringing one-year background in laboratory settings. Accomplished at easing patient anxieties and hitting veins on first attempts. Experienced in skin puncture draws utilizing varied needle gauges and collection techniques tailored to patient need.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Phlebotomist
BNZ Healthcare
01.2023 - Current
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
- Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
Server
Bermuda Bar
06.2022 - 04.2023
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- serviced more than 100 people daily.
Fraud Investigator
Capital On Tap
07.2021 - 02.2023
- Using judgment and experience to assess each alert to ensure minimal inconvenience to the customer while preventing monetary and reputational loss to the company.
- Writing queries to prevent future fraud attacks
- Identifying criminal techniques and different types of money laundering
- Confirming the identity of customers using different platforms and tools
- Assist in training junior members of the team
- Identifying new trends as the first line of defense
- First point of contact for referrals regarding suspicions. 3rd party fraud and
onboarding concerns
Waitress/bartender
Ice Bar Atlanta
02.2020 - 02.2022
- Presented menus to patrons, answered questions about menu items and made recommendations to promote customer satisfaction.
- Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales.
- Preserved table appearance by removing clutter and trash, frequently checking drink levels and providing sufficient napkins.
- Processed orders and facilitated customer payments using POS system.
- Assessed guest demeanor and behavior to minimize disturbances, notifying bouncer of any unruly situations.
- Answered customers' questions, recommended items and recorded order information.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
- Collected orders and relayed them to bartenders quickly and accurately.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Front Desk Receptionist
Masters Inn
08.2020 - 02.2021
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used internal software to process reservations, check-ins and check-outs.
- Maintained transaction security by verifying payment cards against identification.
- Collected room deposits, fees and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
Daycare Assistant
Chestnut Treehouse
07.2019 - 07.2020
- Designed monthly activity schedules to balance play, rest and learning time.
- Promoted learning and social development through structured and unstructured playtime.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Taught children to organize toys, wash hands and share by leading by example.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Planned and guided age-appropriate tasks like reading, crafts and.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
Education
High School Diploma -
Stephenson High School
Stone Mountain, GA05.2018
Still Working On - Nursing
Georgia State
Atlanta, GASkills
- Decision-Making Abilities
- Scheduling
- Strategic planning
- Social perceptiveness
- Cash Handling
- Time management
- Critical thinking
- First Aid/CPR
- Report filing
- Technical Support
- Leadership
- Recordkeeping strengths
- Records Research
- Daily specials memorization
- Data analysis
- Food running
- Order accuracy
- Hospitality service expertise
- Menu memorization
- Specimen Preparation
- Venipuncture
- Data Entry
- Paperwork Processing
- Medical terminology knowledge
- Health Education
- HIPAA
- Patient Care
- Order of draw
Certification
- Licensed CPR
Timeline
Phlebotomist
BNZ Healthcare
01.2023 - Current
Server
Bermuda Bar
06.2022 - 04.2023
Fraud Investigator
Capital On Tap
07.2021 - 02.2023
Front Desk Receptionist
Masters Inn
08.2020 - 02.2021
Waitress/bartender
Ice Bar Atlanta
02.2020 - 02.2022
Daycare Assistant
Chestnut Treehouse
07.2019 - 07.2020
High School Diploma -
Stephenson High School
Still Working On - Nursing
Georgia State
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