Amber Ford
Lithonia
Summary
Customer-focused medical office professional with a strong background in patient services, insurance verification, and front office operations. Experienced in scheduling appointments, managing high call volumes, and coordinating patient flow in fast-paced healthcare environments. Skilled in verifying insurance eligibility, updating patient records, and delivering excellent patient communication. Known for strong organization, attention to detail, and creating a smooth, welcoming experience for patients.
Overview
12
12
years of professional experience
4024
4024
years of post-secondary education
Work History
Member Service Advocate
UnitedHealthcare
01.2023 - 01.2025
- Managed high-volume inbound calls, assisting patients with scheduling-related inquiries, benefits, and appointment coordination.
- Verified insurance coverage, eligibility, and authorizations to support timely patient scheduling.
- Resolved claim and payment issues while communicating clearly with members and providers.
- Documented detailed account notes and updates in system while maintaining HIPAA compliance.
- Educated patients on coverage, copays, deductibles, and next steps for appointments and care.
- Consistently met performance metrics for call handling, quality, and customer satisfaction.
Medical Office Assistant
Mississippi Dermatology
01.2014 - 01.2015
- Scheduled and confirmed patient appointments, ensuring efficient provider calendars and minimal gaps.
- Verified insurance eligibility and benefits prior to visits to prevent delays in care.
- Answered multi-line phone system, handled patient inquiries, and directed calls appropriately.
- Checked patients in/out, updated demographics, and maintained accurate EMR records.
- Collected copayments and assisted with billing questions in a professional manner.
- Supported front desk operations to ensure a smooth, organized patient flow.
- Maintained HIPAA compliance while handling sensitive patient information.
Phlebotomist
Rush Hospital
03.2013 - 01.2015
- Provided direct patient care while ensuring a positive and comfortable experience.
- Verified patient information and maintained accurate documentation.
- Worked efficiently in a fast-paced clinical environment with strong attention to detail.
- Collaborated with healthcare teams to support timely patient care and workflow.
Education
Carrington College
Tucson, AZCienega High
Tucson, AZSkills
- Appointment Scheduling & Calendar Management
- Multi-Line Phone Systems
- Insurance Verification & Eligibility
- Patient Check-In/Check-Out
- EMR/EHR Systems
- Customer Service & Patient Communication
- HIPAA Compliance
- Attention to Detail & Organization
- Problem Solving & Multitasking
Timeline
Member Service Advocate
UnitedHealthcare
01.2023 - 01.2025
Medical Office Assistant
Mississippi Dermatology
01.2014 - 01.2015
Phlebotomist
Rush Hospital
03.2013 - 01.2015
Carrington College
Cienega High