Amber Mckinzie
Dawsonville
Summary
Dynamic law enforcement professional with extensive experience at Forsyth County Sheriff's Office, excelling in crime prevention and community policing. Proven ability in investigative skills and conflict resolution, enhancing public safety through effective emergency response and strong relationship building. Committed to maintaining order and ensuring compliance with legal standards.
Diligent with solid background in law enforcement. Proven ability to maintain public safety and uphold law while demonstrating strong communication and conflict resolution skills. Demonstrated sound judgment and integrity in high-pressure situations.
Law enforcement professional with solid foundation in public safety and criminal justice. Proven track record of maintaining order and enforcing laws effectively. Highly reliable team player who adapts to changing situations with ease, exhibiting strong communication and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Deputy Sheriff Officer
Forsyth County Sheriff's Office
06.2020 - Current
- Enforced laws and regulations to maintain public safety and order.
- Conducted thorough investigations of incidents, gathering evidence and interviewing witnesses.
- Collaborated with community organizations to develop crime prevention programs.
- Provided training for new recruits on policies, procedures, and situational awareness.
- Responded promptly to emergency calls, demonstrating strong decision-making skills in high-pressure situations.
- Prepared detailed reports documenting incidents, ensuring accuracy and compliance with legal standards.
- Managed traffic control at accident scenes, facilitating smooth flow of vehicles and minimizing congestion.
- Developed strong working relationships with local businesses to address security concerns and prevent criminal activity.
- Maintained order during public events, ensuring a safe environment for all attendees.
- Supervised detention facilities, ensuring prisoner safety and adherence to established rules.
- Utilized conflict resolution skills to de-escalate tense situations before they escalated into violence or disorderly conduct incidents.
- Participated in ongoing training programs to remain current on law enforcement best practices and tactics.
- Conducted welfare checks on vulnerable individuals, offering support and assistance when needed.
- Enhanced community safety by conducting routine patrols and responding to emergency calls.
- Assisted in planning and executing emergency drills within schools to ensure preparedness during crisis situations.
- Provided testimony in court proceedings, contributing to successful prosecution cases.
- Completed detailed reports accurately documenting incidents and actions taken during shifts.
- Served warrants for search and arrest, supporting ongoing investigations and upholding justice.
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Observed jail and inmate activity to maintain order and safety.
- Responded to emergency calls to provide assistance to citizens in need.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Conducted searches of individuals, vehicles and premises.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Monitored traffic violations, issuing citations as necessary.
- Provided testimony in court proceedings.
- Checked vehicle equipment for proper functioning prior to use.
- Handled citation and traffic violation paperwork.
- Assisted in special investigations and crime prevention programs.
- Monitored criminal activity in community to identify suspicious activity.
Deputy Jailer
Lumpkin County Sheriff's Office
12.2018 - 04.2020
- Monitored inmate behavior and ensured compliance with facility regulations.
- Conducted regular security checks to maintain safety and order within the facility.
- Assisted in processing inmate intake and release procedures efficiently.
- Trained new staff on protocols for inmate management and emergency response.
- Developed and implemented strategies to de-escalate potential conflicts among inmates.
- Prepared detailed reports on incidents, maintaining accurate documentation for review.
- Enhanced inmate safety by conducting thorough cell searches and confiscating contraband items.
- Aided in the resolution of conflicts between inmates through mediation techniques and appropriate disciplinary measures when necessary.
- Provided assistance during emergencies, effectively handling situations such as medical crises or altercations between inmates.
- Contributed to maintaining a secure facility by diligently monitoring inmate activities and behavior.
- Conducted regular headcounts to verify the presence of all assigned inmates within the housing unit.
- Performed routine inspections of facility equipment to ensure proper functioning and adherence to safety standards.
- Facilitated the transport of inmates to court appearances, medical appointments, and other off-site locations while ensuring security at all times.
- Maintained professional relationships with both colleagues and inmates, fostering an environment of mutual respect and cooperation.
- Improved communication between staff members through the implementation of daily shift briefings.
- Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
- Utilized weapons, handcuffs, and physical force to maintain discipline and order among prisoners.
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
Cashier
Ollies Bargain Outlet
02.2018 - 11.2018
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained clean and organized checkout areas to enhance the shopping experience.
- Assisted in training new cashiers on operational procedures and system usage.
- Monitored cash drawer for discrepancies, ensuring balance at end of shifts.
- Collaborated with team members to streamline checkout processes and reduce wait times.
- Managed inventory levels at the register, reporting low stock items to management promptly.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Managed inventory levels, ensuring product availability and organization on shelves.
- Coordinated product restocking processes to optimize store layout and enhance customer experience.
Insurance Broker Intern
Aflac
11.2016 - 09.2018
- Developed customized insurance plans to meet client needs and enhance satisfaction.
- Conducted thorough market analyses to identify competitive insurance solutions for clients.
- Educated clients on policy options, ensuring understanding of coverage and benefits.
- Collaborated with underwriters to assess risk factors and determine policy eligibility.
- Conducted risk assessments to identify potential liabilities and recommend appropriate coverage levels based on clients'' unique situations.
Cashier/Restaurant Waiter
Stevie B's Pizza
06.2017 - 01.2018
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer, ensuring proper change distribution.
- Assisted customers with product inquiries and provided recommendations.
- Collaborated with team to optimize checkout procedures and reduce wait times.
- Resolved customer complaints effectively to enhance satisfaction and loyalty.
- Monitored inventory levels at registers, notifying management of shortages.
- Implemented best practices for maintaining a clean and organized checkout area.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Strengthened outreach by coordinating events to maximize marketing initiatives.
Cashier/Drive-Thru Cashier
Hibachi Express
11.2016 - 06.2017
- Processed high volumes of customer transactions efficiently and accurately.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained organized cash register area to enhance operational efficiency.
- Trained new staff on cash handling procedures and customer service best practices.
- Implemented best practices for inventory management to reduce discrepancies.
- Monitored cash drawer for accuracy, resolving discrepancies promptly and effectively.
- Collaborated with team members to ensure seamless store operations during peak hours.
- Developed strategies to improve checkout speed, enhancing overall customer satisfaction.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
Education
High School Diploma -
Chestatee High School
Gainesville05-2018
Skills
- Integrity and honesty
- Self-defense tactics
- Traffic enforcement
- Physical fitness
- Community policing
- Courtroom testimony
- Crime prevention
- Patrol procedures
- Firearms proficiency
- Investigative skills
- Arrest techniques
- First aid and CPR
- Relationship building and management
- Accident investigation
- Surveillance
- Law enforcement
- Public safety
- Witness interviews
- Defensive tactics
- De-escalation techniques
- Emergency response
- Prisoner transport
- Interview techniques
- Incident response
- Inmate processing
- Criminal law
- Traffic citations
- Evidence collection
- Foot pursuit
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Critical thinking
- Excellent communication
- Computer skills
- Organizational skills
- Active listening
- Effective communication
- Verbal and written communication
- Relationship building
- Crowd management
- Firearms handling
- Decision-making
- Self motivation
- Task prioritization
- Self-defense
- Interpersonal skills
- Professionalism
- Goal setting
- Conflict resolution
- Search and seizure procedures
- Ground patrol
- Crowd control
- Analytical thinking
- Officer training
Accomplishments
- Achieved POST certification by completing The police academy with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CFR - Certified First Responder
Languages
English
Full Professional
Timeline
Deputy Sheriff Officer
Forsyth County Sheriff's Office
06.2020 - Current
Deputy Jailer
Lumpkin County Sheriff's Office
12.2018 - 04.2020
Cashier
Ollies Bargain Outlet
02.2018 - 11.2018
Cashier/Restaurant Waiter
Stevie B's Pizza
06.2017 - 01.2018
Insurance Broker Intern
Aflac
11.2016 - 09.2018
Cashier/Drive-Thru Cashier
Hibachi Express
11.2016 - 06.2017
High School Diploma -
Chestatee High School