Amber Godsted
Hoschton
Summary
Professional with a strong background in customer service, account management, and complex problem solving. Proven record of successfully managing and resolving customer complaints. Well organized, critical thinker focused on customer engagement and building strategic relationships. Productive in a fast past, high stress environment. Strong operational and account management skillset to ensure objectives are met and exceeded.
Overview
13
13
years of professional experience
Work History
Dealer Operation Support
Mobis Parts America
07.2019 - Current
* Built and maintained positive working relationships with Dealers through the customer portal and dealer visits
* Responds to dealers in the portal within 1 hour and investigates each issue for dealer satisfaction
* Monitors dealer return screens to ensure dealers are returning in a timely manner per policies
* Investigates and processes shortage claims and shipping error claims
* Works directly with shipping supervisors to perform audits on processors and orders to prevent shipping errors
* Processes credit for dealers when necessary
* Reviews surveys to ensure customer satisfaction
Senior Purchasing Specialist
TD Automotive Compressor Georgia, LLC
08.2015 - 05.2019
* Reviewed requisitions to process PO's
* Negotiated pricing with suppliers to meet cost savings goals
* Managed monthly cost savings projects
* Registered new parts for purchase
* Assisted in supplier audits
Customer Operations Coordinater
WIKA Instrument
03.2012 - 08.2015
* Onboarding of new customer accounts
* Account management
* Order processing and creation of PO's
* Miscellaneous reporting
Education
High School Diploma -
Central Gwinnett
Lawrenceville, GA05-2006
Skills
- Customer/Dealer relationship management
- Problem solver
- Multi-tasker
- Excellent written and verbal communication
- Self-starter
- Goal focused
- Detail oriented
- Microsoft word, Powerpoint, Excel
- AMOS
Timeline
Dealer Operation Support
Mobis Parts America
07.2019 - Current
Senior Purchasing Specialist
TD Automotive Compressor Georgia, LLC
08.2015 - 05.2019
Customer Operations Coordinater
WIKA Instrument
03.2012 - 08.2015
High School Diploma -
Central Gwinnett
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