AMBER GOFF
Pooler
Summary
Professional with solid background in management and operations, ready to excel in leadership. Known for strong team collaboration, adaptability, and achieving tangible results. Skilled in strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
20
20
years of professional experience
Work History
Assistant General Manager
NFI Industries
11.2024 - Current
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Managed team schedule with eye for coverage needs and individual strengths.
- Resolved problems promptly to elevate customer approval.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
Warehouse Operations Manager
NFI Industries
03.2024 - 11.2024
- Managed daily warehouse operations, resulting in reduced waste and optimized space utilization.
- Successfully managed high-volume periods by allocating resources efficiently and maintaining a smooth workflow, ensuring timely delivery of products.
- Developed employee training programs to enhance skill sets and increase overall productivity within the warehouse team.
- Conducted regular performance evaluations for staff members, fostering a culture of growth and continuous improvement.
- Collaborated with cross-functional teams to ensure timely delivery of products and customer satisfaction.
- Developed strong relationships with suppliers and transportation partners, fostering collaboration and improving overall supply chain efficiency.
Warehouse Operations Supervisor
NFI Industries
03.2021 - 03.2024
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Evaluated team performance and provided feedback on areas requiring improvement.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Trained new team members on proper and safe use of tools and equipment.
- Developed comprehensive staff training program to improve employee performance and morale.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Scheduled shifts and shift changes to accommodate workload and customer needs.
- Assigned tasks to team members to complete within designated time frames.
- Determined staffing needs, developing schedules to staff all shifts.
- Developed and implemented strategies to improve team productivity and efficiency.
- Monitored production levels and implemented measures to increase output.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Maintained accurate records of team attendance and documented disciplinary actions.
- Develops a strategic plan in conjunction with the GM to ensure efficient operation and utilization of the facility.
- Oversees all inbound and outbound shipments to ensure they are correct and carried out in a timely fashion.
- Audits compliance of SOP's internally and externally.
- Understands how day to day decisions impact financial outcomes.
- Runs productivity and labor reports to analyze gaps in performance.
- Ensures all new employees are on-boarded; required paperwork is complete and following a structured training schedule.
- Ensures the daily pre-shift meetings cover previous days productivity, operational problems, forecasting of daily workload, and any pertinent company information.
- Performs safety observations to coach employees on safety procedures.
Warehouse Associate Team Lead
Cardinal Health
11.2019 - 03.2021
- Makes decisions within established guidelines
- Takes the lead in effectively applying new processes and skills in accomplishing assignments (continuous improvement)
- Provides guidance to less experienced team members (Training & Coaching)
- Coordinates and supervises the daily activities of the operation (Pre Shift meetings and Stretches included)
- Ensures employees operate within guidelines (Warehouse Safety Walks
- Coach while walking around)
- Manages work flow (Match staffing to workload
- Make adjustments if needed)
Inbound Warehouse Associate
Cardinal Health
11.2018 - 11.2019
- Unloading with various forklifts, break down of freight and running hand stack to allotted locations in the warehouse.
Outbound Warehouse Associate
Cardinal Health
04.2016 - 11.2018
- Assisting management with the mezzanine, separate and organize the workload and bins to be picked
- Assist associates with any opportunities or questions
- Train new associates to pick
- Assist with VN’s and KN’s
- Manifest of purchase orders
- Pack out renal BN, FedEx and frozen orders
- Assist with picking orders when needed.
Department Lead/Associate
Walmart Distribution Center 6785 SW
01.2005 - 04.2016
- Verified the TI/HI and items were correct
- Print pallet id’s on the RF cart and placed labels on upper right corner of pallets
- Verify Overages, Shortages, Damages, Signed Bill Of Lading
- Dock lead - Retrieved Bill Of Lading from Central Receiving Office
- WMS to place trailers in doors
- Set staffing for workload
- Conduct startup meeting
- Assist manager with running daily operations (Scheduling volume, Staffing, balancing out workload) Attend monthly meetings with senior management, Other Lead tasks performed include but not limited to:
- Coordinate and lead the daily activities of operations, and business support staff (Scheduling and balancing out the workload within the department)
- Assist with administering and executing policies and procedures
- Ensures associates operate within guidelines for power equipment safety
- Assist with decisions that had a direct impact on work unit operations and better customer service
- Assist with associate scheduled time off and adequate coverage
- Sat in as an observer of selected quarterly Managers meetings to discuss facility performance (KPI's, work performance by department, Safety)
- Interactions normally involve information exchange and basic problem resolution (QA, QC and operations monthly meetings)
- Lead the team in morning stretches, safety topics and report prior days performances
- Lead team accomplishments:
- Department Associate engagement score improved from 87% to 96.5% in 2014
- 16.84 case per hour increase for receiving department (2013, 2015)
- 7.94 cases per pallet increase for the receiving department (, )
- Maintained strong focus in Safety with 1,572 days recorded without a medically treated accident
- Area Door Runner for the department and successfully met expectations
- Power Equipment Certification Licenses - Single/ Double Pallet Jack, Standup Forklift, Clamp, Reach Lift, Stock Picker.
Education
Associate of Science - Business Administration And Management
Florida Gulf Coast University
Fort Myers, FLHigh School Diploma General High -
Cypress Lake High School
Fort Myers, FL5.2003
Skills
- Utilization Improvements
- Safety Standards
- Task Delegation
- OSHA Standards
- Operations management
- Staff development
- Workflow Schedules
- Softeon experience
- WMS experience
- SAP experience
- Operations oversight
- Training and development background
Timeline
Assistant General Manager
NFI Industries
11.2024 - Current
Warehouse Operations Manager
NFI Industries
03.2024 - 11.2024
Warehouse Operations Supervisor
NFI Industries
03.2021 - 03.2024
Warehouse Associate Team Lead
Cardinal Health
11.2019 - 03.2021
Inbound Warehouse Associate
Cardinal Health
11.2018 - 11.2019
Outbound Warehouse Associate
Cardinal Health
04.2016 - 11.2018
Department Lead/Associate
Walmart Distribution Center 6785 SW
01.2005 - 04.2016
High School Diploma General High -
Cypress Lake High School
Associate of Science - Business Administration And Management
Florida Gulf Coast University
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