Summary
Overview
Work History
Education
Skills
Timeline
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Amber Guidry

Ellijay

Summary

Dynamic customer service specialist with proven success at conflict resolution and enhancing customer relationships. Recognized for effectively training new hires and implementing process improvements, resulting in increased customer satisfaction. Strong communicator with excellent time management skills, committed to delivering exceptional service and fostering team collaboration. Looking for a job I can take pride in, give my best, and truly love.

Overview

12
12
years of professional experience

Work History

Customer Service Specialiat

One Stone LLC
Ellijay
05.2023 - 01.2025
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Addressed customer questions and concerns regarding products and services.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Answered incoming customer inquiries regarding product and service information.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Maintained a high level of professionalism while interacting with customers via phone or email.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Developed strong customer relationships to encourage repeat business.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Trained new hires on products and services, best practices, and protocols to reduce process gaps.
  • Provided assistance to customers in navigating website, placing orders, and resolving complaints.
  • Collected deposits or payments and arranged for billing.
  • Responded to customer emails with accurate product and service information.
  • Updated databases with new and modified customer data.

Manager

Abby's Icecream and Frozen Yogurt
Ellijay
02.2013 - 08.2016
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Ensured compliance with industry regulations and company policies.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Recruited and trained new employees to meet job requirements.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Assigned work and monitored performance of project personnel.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Delegated work to staff, setting priorities and goals.
  • Monitored staff performance and addressed issues.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Recruited and hired qualified candidates to fill open positions.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Ensured compliance with regulatory requirements and industry standards.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Implemented quality control measures to uphold company standards.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Identified needs of customers promptly and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Completed routine maintenance and repair.
  • Managed household errands and other essential duties.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Recognized by management for providing exceptional customer service.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Operated a variety of machinery and tools safely and efficiently.

Education

High School Diploma -

Wilkinson County Christian Academy
Mississippi
05-1997

Skills

  • Customer relationship management
  • Time management
  • Effective communication
  • Problem solving
  • Problem resolution
  • Customer service
  • Data entry
  • Conflict resolution
  • Computer proficiency
  • Issue and complaint resolution
  • Phone etiquette
  • Understanding customer needs
  • Complaint handling
  • Self motivation
  • Policies and procedures adherence
  • Punctuality and reliability
  • Computer skills
  • Key holder experience
  • Teamwork
  • Communication skills
  • Customer service excellence
  • Decision-making
  • Researching
  • Positive Language Use
  • Team collaboration

Timeline

Customer Service Specialiat

One Stone LLC
05.2023 - 01.2025

Manager

Abby's Icecream and Frozen Yogurt
02.2013 - 08.2016

High School Diploma -

Wilkinson County Christian Academy

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Amber Guidry